Customer Service Representative

2 weeks ago

Waterloo, Canada BA Folding Cartons Full time

**Who We Are**

At BA Folding Cartons we create packaging with standout power. With a combination of skill, experience and innovative design, the BA team can create tailor-made solutions for each client’s specific packaging needs. With our combined team of over 130 in Ontario, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

**SUMMARY**

**An opportunity to ensure the end-to-end delivery of our clients’ packaging needs, on time and on budget, while meeting corporate and client expectations**

The Customer Service Representative is responsible for coordinating with our sales and production teams to ensure client orders are processed and delivered on time.

**KEY DUTIES & RESPONSIBILITIES**

**Project Coordination**

Coordinating the process flow for client orders, including:

- Receiving and entering incoming client orders
- Establishing and communicating product pricing estimates to our clients
- Ensuring all product art is approved
- Scheduling shipment to client
- Maintain client information, any necessary specific client requirements within the Epicor/AVP system
- Perform other duties as designated

**Client Relationship Management**
- Develops and maintains effective relationships with clients.
- Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

**KNOWLEDGE & SKILLS**
- Well organized and highly efficient working in a dynamic environment
- Ability to work well across teams
- Ability to influence and persuade others to ensure timely product delivery
- Ability to communicate effectively with others for the purpose of providing feedback, conveying information, data exchange, clarification and follow up
- Knowledge of AVP/Epicor is a plus
- Packaging industry experience is preferred but not essential

At BA Folding Cartons we believe that diversity, equity, and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. Upon request, we will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Customer Service Representative

    7 days ago

    Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Part-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Full-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a full-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...

  • Customer Service Representative

    2 weeks ago

    Waterloo, Canada Piller's Fine Foods Full time

    **NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE** **If you think our products are great, you should “meat” our people!** **THE PERKS** - Competitive wages - Day Shift (7:00AM-3:30PM) - Amazing co-workers - Exclusive Employee Rewards Programs - Full Benefits (Health, Dental and Vision) - Company Matched Pension Plan after 1 year - Employee Share...

  • Customer Service Representative

    2 weeks ago

    Waterloo, Canada BMO Financial Group Full time

    90 Weber Street Waterloo Ontario,N2J 3G8 The branch is open from Monday to Saturday) This role provides 22.5 hours per week (3 full days per week) Mandarin speaking ability is an asset Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best...

  • Customer Service Representative

    2 weeks ago

    Waterloo, Canada BMO Financial Group Full time

    90 Weber Street Waterloo Ontario,N2J 3G8 **The branch is open from Monday to Saturday.** Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada BMO Financial Group Full time

    90 Weber Street Waterloo Ontario,N2J 3G8 The branch is open from Monday to Saturday. This role provides 22.5 hours per week (3 full days per week) Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works...

  • Customer Service Representative

    4 weeks ago

    Waterloo, Canada BMO Financial Group Full time

    730 Glen Forrest Boulevard Waterloo Ontario,N2L 4K8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 days ago

    Waterloo, Canada MCAP Full time

    **Customer Service Representative** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our Waterloo team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...

  • Storage Customer Service Representative

    3 weeks ago

    Waterloo, Canada U-Haul Full time

    **Storage Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service ensuring...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Rmes.inc Full time

    **About Us**: **Rmes Inc.** has been one of the fastest-growing companies in the Kitchener-Waterloo region filled with lots of room for growth. We take pride in our integrity, professionalism, follow-through, and intense desire to educate, equip, and empower future generations. These qualities are what really set us apart from our competitors. We are...

  • Customer Service Representative

    1 month ago

    Waterloo, Canada Centurion Asset Management Full time

    **Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Customer Service Representative

    4 weeks ago

    Waterloo, Canada Centurion Asset Management Full time

    **Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Customer Service Representative

    4 weeks ago

    Waterloo, Canada Centurion Asset Management Full time

    **Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Customer Service Representative

    4 weeks ago

    Waterloo, Canada MCAP Full time

    **Customer Service Representative - Remote** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total...

  • Customer Service Representative

    3 weeks ago

    Kitchener-Waterloo, Canada in-lite Design Full time

    We are looking for a dynamic self motivated customer service specialist to join our established and growing company. As the Customer Service Representative for our premium outdoor lighting organization, you will be passionate about ensuring an unparalleled customer experience in the world of mid to high-end outdoor lighting. This role demands a professional...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Bilingual Customer Service Representative

    3 weeks ago

    Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Role: Bilingual Customer Service Rep.** **Department: Health and Dental Claims** **Why RWAM?**: Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Customer Service/sales Representative

    2 weeks ago

    Waterloo, Canada Rmes.inc Full time

    If you are hoping to obtain a ton of experience in Sales and Customer Service, then do not be hesitant to apply! **About Us**: With plenty of opportunity to grow, Rmes Inc. has been among the Kitchener-Waterloo region's fastest-growing businesses. Our commitment to educating, preparing, and empowering the next generation is something we take great pride in....