Receptionist

2 weeks ago


Calgary, Canada Illume Skin & Laser Full time

**Illume Skin & Laser** is looking for a Experienced Part Time Front Desk Receptionist for a permanent long-term position that has experience in a Salon/Clinic setting.

**Availability**: 2-3 days a week: Tuesdays, Saturday or Sunday shift (weekends shift alternates with the other receptionist) with the option to work Fridays. Availability for occasional coverage of other shifts as needed (such as when the other reception needs time off).

**Start**:ASAP**

**Duties and Responsibilities**:

- Be on time for shift and maintain consistent, regular attendance record.
- Properly open and close each day according to Standard Operating Procedures.
- Accurately book, change and cancel appointments.
- Acknowledge and greet everyone who enters and leaves.
- Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets.
- Provide detailed descriptions of treatments, services and hours of operation.
- Utilize computers with skill and proficiency; document guest information in Mindbody (electronic record) as directed.
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Handle guests questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well-organized work area.
- Folding laundry, taking out garbage, cleaning the bathrooms and maintaining the cleanliness.
- Ensure adequate stock of supplies & products; inform management when stock is low.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings.
- Assist in all areas of operation as requested by management.

**Position Requirements**:

- Must be experienced in a salon/clinic type setting.
- Must have enthusiasm and possess excellent customer service skills.
- Excellent communication, listening and computer skills.
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must possess basic math and money handling skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Must be a team player.
- Summer Students will NOT be considered

**Job Types**: Part-time, Permanent

**Salary**: $18.00-$25.00 per hour

Schedule:

- Day shift
- Holidays
- Weekend availability

Application question(s):

- Do you have experience with MindBody Booking System?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location


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