Dental Receptionist

1 month ago


Calgary, Canada Love Dental Full time

Our team is focused on providing our patients and staff a “Smile with your Whole Heart” experience. We are seeking a Dental Office receptionist who has their fingers on the pulse and **has outstanding communication, interpersonal, customer service**, and organizational skills. You must have the same values and want to help serve our dental patients efficiently and compassionately. A Dental Office receptionist at Love Dental needs to have excellent interpersonal skills as well as the ability to multi-task in a fast-paced, high-energy environment.
- Passionate for fostering a positive team culture
- Knack and enthusiasm for organization
- Calm under pressure
- Responsible nature and calm/peaceful outward appearance
- Great listening skills and a great communicator
- Self-motivated and highly organized with great detail
- All out participation in company team builds and meetings
- Have the passion and talent to inspire team mates

**Responsibilities**:

- Make patients feel completely welcomed and at home with a positive trusting experience that will turn strangers into regular patients.
- Provide a healthcare experience and get patients excited to take care of their oral health.
- Handle incoming calls, screen callers and manage call traffic while running a busy reception area
- Respond to patients’ needs and manage billing systems
- Interact with patients and staff through collaborating easily, and give and receive constructive criticism gracefully
- Increase the dental clinic’s bookings while monitoring and tracking patient retention through entry data using analytic tools to monitor demographic trends and practice growth to increase scheduling efficiency.
- Maximize productivity through reporting and analytics tools to pass that data on to the dentists and practice manager
- Be aware of scheduling changes, and manage patient preferences
- Juggle competing priorities while communicating with patients
- Follow organized protocols to keep the clinic mission on track
- Follow clinic protocols of processing of insurance and secondary insurance claims
- Follow legal and ethical privacy regulations
- Carry out the day-to-day execution of office practices that increase productivity and efficiency.
- Respond to clinical and operational issues in a timely and professional manner.
- Concise and clear at dealing and tracking conflict resolution

Qualifications:

- High school diploma/GED required
- 1-2 years post-secondary education
- Dedication to delivering excellent customer service.
- Ability to multi-task efficiently
- Exceptional leadership and problem-solving skills.
- Professional manner and high level organization skills

**Salary**: $20.00-$23.00 per hour

Full-time hours: 32-40 per week

2-3 Evenings per week and the odd Saturday.

Administrative Duties:

- Scheduling
- Running errands
- Sorting and sending mail
- Answering and routing phone calls
- Greeting visitors

Financial Duties:

- Processing payments
- Billing

COVID-19 precaution(s):

- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely
- No

**Salary**: From $20.00 per hour

Expected hours: 36 - 42 per week

**Benefits**:

- Dental care

Schedule:

- 8 hour shift

**Education**:

- DCS / DEC (required)

**Experience**:

- receptionist: 1 year (preferred)

Work Location: In person

Expected start date: 2024-03-25



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