Community Relations Manager

1 month ago

SaintLaurent, Canada ABBVIE Full time

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 92% of our employees are proud to say they work for AbbVie.

When choosing your career path, choose to be remarkable.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

**AbbVie Corporation** is currently conducting a search for a** National Community Relations Manager in Migraine**. Our employees are passionate about our work and inspired by the impact we can have on the health of people and communities around the world. If you have a passion for growth, customers and want to work in a collaborative, innovative and matrix fast-paced environment, this may be a role for you

The Community Relations Manager will be reporting to the National lead, Community Relations and will have the following responsibilities.

**Responsibilities**
- Develop, coordinate, and implement the patient programs that will support the commercial strategies for the defined therapeutic area - Migraine
- Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans.
- Partner with Area and Global on strategic programs that are appropriate to bring to Canada
- Propose patient strategies to brand teams which synergise with cross-functional brand objectives, global reputation efforts and in-country objectives.
- Understand patient journey and be able to identify programs/ ways in which AbbVie can improve the patient experience.
- Ensure all written documentation, code of Practice and ACC reporting obligations are met.
- Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way.
- Represent AbbVie at relevant meetings, strategic patient association meetings.
- Identify Stakeholders and influencers and align mutual priorities and plan activities that impact decision makers
- Establish relationships with patients as well as other stakeholders/customers that will help to drive key initiatives. Monitor patient-related activities and report back to brand teams.
- Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
- Serve as an expert in understanding patient associations’ strength, challenges and needs.
- Challenge the organization status quo and go beyond conventional boundaries - bring innovative thinking.
- Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions.
- Develop and implement advocacy strategies and action plans with specific timelines, budgets, stakeholder’s responsibilities, and contingency plans.
- Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, medical affairs, and other relevant functions.

**Qualifications**:

- Three (3) to five (5) years of relevant experience
- Bachelor’s in communications, Nursing, Public Affairs or any other relevant discipline
- Advanced proficiency in English and French
- Experience in Migraine is an asset
- Experience in working with patient associations.
- Experience in patient\stakeholder relations, market access and\or marketing.
- Intermediate computer & software skills (MS Office (Word, Excel, and PowerPoint), Outlook and Internet)

**Knowledge and Experience**:

- Empathize with patients to build trusting relationships and strengthen communication channels.
- Multi-task, to work concurrently with numerous stakeholders and projects.
- Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds.
- Use interpersonal skills to build relationships with patients and organizations.
- Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders.
- Actively listen to stakeholders to understand their needs, issues, and opinions.
- Think strategically and challenge status quo.
- Influence decision makers. Strong interpersonal skills.
- To be very autonomous with strong planning skills.
- Manage a budget.
- Legislation and ethics for working with patients and patient associations.
- Internal policies and procedures.
- Local and international patient environment.
- Health care and pharmacy systems.
- Language and behaviors expected by patient associations.
- Media and trends in communicatio

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