Desktop Support Technician

2 weeks ago


Mississauga, Canada RSG Full time

About RSG Global
RSG is a global information technology consulting, systems integration, outsourcing, and solutions company. For over 30 years, RSG has been enabling clients to become high-performance businesses by being responsive, relevant, and consistently delivering value.

Our Core Values
Our values shape the culture of our organization and define the character of RSG. We express our core values through individual behaviors. They serve as the foundation for how we act and make decisions.

**Responsibilities**:

- **The shift is from 9:00 to 17:00 Monday to Friday on-site positions. (Not remote)**:

- Identifying and resolving the root cause of office hardware, network, and software malfunctions
- New desktop/laptop installations and troubleshooting
- Deliver a positive customer experience by maintaining contractual service levels
- Utilize your experience and knowledge for customer documentation development
- Perform hardware warranty and non-warranty repairs of desktops, notebooks, printers, servers, and network equipment as well as point of sale and other non-traditional end-user equipment
- Prepare real-time, accurate, and detailed notes within the ticketing system

Competencies And Qualifications
- Excellent understanding of customer service. (internal and external)
- Ability to communicate complex technical contents plainly and simply to store staff and helpdesk analysts
- Strong troubleshoot and consulting skills, flexibility, and resourcefulness
- Strong technical aptitude with an ability to learn quickly on the job
- Driven towards outstanding customer satisfaction
- Ability to work in a team environment as well as work independently
- Be motivated and self-paced individual
- Solid ethical foundation
- Interpersonal sensitivity and customer responsiveness
- Excellent communication skills
- Superior relationship-building skills
- Driving License and car required

Pay: $38,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of customer service experience do you have?

**Experience**:

- Desktop support: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


  • Desktop Technician

    5 days ago


    Mississauga, Canada CGI Full time

    Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our...


  • Mississauga, Canada Sofina Foods Inc Full time

    **About Us**: Sofina Foods is one of Canada's leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken, and fish products. Our family of brands include Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher's, Vienna, Riserva and...


  • Mississauga, Canada FANUC America Corporation Full time

    At **FANUC America Corporation** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control...


  • Mississauga, Canada FANUC America Corporation Full time

    At **FANUC America Corporation** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control...


  • Mississauga, Canada AYS Technologies Canada Inc. Full time

    **Client Support Technician** **Join the team at AYS Technologies Canada Inc!** At AYS our vision is to provide quality services and support to small businesses. We are looking for a Client Support Technician to join our team, who shares our commitment to providing excellent customer service. The Client Support Technician will take ownership in ensuring...

  • Computer Technician

    22 hours ago


    Mississauga, Canada Supertech Computers Full time

    **Computer Technician** **We are a fast growing computer refurbishing company in Mississauga and are looking for a laptop / tablet technician for a part time weekend / evening shift** **Preferred knowledge**: - Motherboard level-II computer (laptop / Desktop) hardware repair technician. - Repair and replace laptop screens with mínimal rework. - Assess...


  • Mississauga, Canada Insix Full time

    ** Must have a car as some travel is required - Compensation Provided ** Seeking an enthusiastic IT Support Specialist with the following: **Technical Requirements**: - REQUIRED MINIMUM of 7 years experience supporting servers and end users - Proven Experience working with Windows 10, Server 2012/16/19 in a business environment - Experienced in supporting...


  • Mississauga, Canada Finastra USA Corporation Full time

    **Responsibilities**: **What will you contribute?** This position will oversee onsite support for End User computer devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. - Hire and train new team members - Support onsite operational activities as needed - Support and mentor current employees - Provide evaluations and...

  • Accounting Technician

    Found in: Talent CA C2 - 1 week ago


    Mississauga, Canada AppleOne Full time

    Bookkeeper/Accounting Technician Mississauga $70-75k per year Benefits •Competitive pay rate •Health insurance and spending account •Annual education allowances •Paid time off •Salary reviews •Cell phone allowance Responsibilities •Full cycle bookkeeping (prepare and maintain payroll, remittances, expenses, taxes) •Tax preparation and...

  • Desktop Euc L1

    5 days ago


    Mississauga, Canada Iron Systems Full time

    **Date Posted**: - 11/13/2023 **Job Function**: - IT Support **Location**: - Mississauga ON - CAN **Offered Salary**: - Competitive Behavioral skills required: - Must have good customer facing skills and be well presented. - Demonstrates independent and proactive thinking - Builds effective relationships with both with CLIENT and End Client - Must...

  • user support technician

    Found in: Talent CA 2 C2 - 3 weeks ago


    Mississauga, Canada GLOBAL INFOTECH SERVICES Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...

  • user support technician

    Found in: Talent CA 2 C2 - 2 weeks ago


    Mississauga, Canada GN IT & Management Solutions Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...

  • user support technician

    Found in: Talent CA 2 C2 - 2 weeks ago


    Mississauga, Canada Brainwave-AI Ltd Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...

  • user support technician

    Found in: Talent CA 2 C2 - 1 week ago


    Mississauga, Canada Brainwave-AI Ltd Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • user support technician

    Found in: Talent CA 2 C2 - 5 days ago


    Mississauga, Canada GLOBAL INFOTECH SERVICES Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...


  • Mississauga, Canada i3 Solutions Inc. Full time

    The Technical Client Support responsibilities are two-fold. Firstly, you will be responsible for timely and effective resolutions to issues relating to i3’s Panacea software package as it relates to both hospital management and end-user use. Secondly, you will be responsible for timely and effective resolutions to first-level end-user productivity issues...

  • user support technician

    Found in: Talent CA 2 C2 - 5 days ago


    Mississauga, Canada GN IT & Management Solutions Inc. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...


  • Mississauga, Canada Lean Supply Solutions Full time

    -Key Responsibilities - Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support. - Install or update hardware, software, and operating systems on desktop computers and servers. - Administer usernames, passwords, and security credentials for staff and reset, as required. - _Remote_ and on-site support for...


  • Mississauga, Canada Lean Supply Solutions Full time

    Key Responsibilities - Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support. - Install or update hardware, software, and operating systems on desktop computers and servers. - Administer usernames, passwords, and security credentials for staff and reset, as required. - Remote and on-site support for maintenance...

  • user support technician

    Found in: Talent CA 2 C2 - 2 weeks ago


    Mississauga, Canada PadoxIT Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 7 months to less than 1 year or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to...