IT Support Technician
2 weeks ago
-Key Responsibilities
- Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support.
- Install or update hardware, software, and operating systems on desktop computers and servers.
- Administer usernames, passwords, and security credentials for staff and reset, as required.
- _Remote_ and on-site support for maintenance and as requested and in the case of an emergency.
- Support IT Manager in the configuration and administration of google workspace cloud infrastructure.
- Support network infrastructure by troubleshooting connectivity issues.
- Assist in new deployment of network devices, hardware and software
- Tracks, escalates, follows up and resolves system issues using a helpdesk ticketing software
- Administers and enforces system operating policies and procedures.
- Supports the configuration of enterprise IT solutions as directed by management
Key qualifications
- Experience troubleshooting desktops, laptops, printers, network drives, etc.
- Experience with cloud environment
- Understanding of IT networking concepts and basic understanding of security concepts
- Basic Networking experience and understanding of underlying principles such a TCP/IP, packets and connectivity testing as well as deployment.
- Creates comprehensive supporting documentation for installation and support.
- Ability to _work_ independently in a team environment.
- Strong time management skills including a strong ability to prioritise workload and a demonstrated ability to multitask
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