Guest Service Agent
6 months ago
**Company’s Brief**:
Tripshepherd (formerly See Sight Tours) is a leading tour company based out of Niagara Falls, Canada, operating in over 22 cities. We specialize in providing tours to visitors across North America, aiming to create exciting, fun, and enjoyable experiences for our customers. Our mission is to remove the stress of travel by taking care of all tickets, line-ups, and providing informed conversations about the vibrant sights and surroundings of the cities we operate in.
**Job Purpose**:
**Key Responsibilities**:
- Maintain and update customer database.
- Drive change and support a positive working environment.
- Respect clients’ preferences and travel requirements, assisting with appropriate travel packages or services.
- Handle reservations, changes, and cancellations up to the day of check-in.
- Provide travelers with necessary information and travel materials, including event programs or maps.
- Contribute to a culture of continuous improvement by implementing enhancements based on customer feedback.
- Suggest products and services based on customer requests and needs.
- Answer inbound calls and occasionally generate outbound calls, including cold calling to follow up on orders.
**Qualifications**:
- High School Education Required.
- Post Secondary is Prefered
**Experience**:
- At least 1 to 2 years of experience in customer service, preferably in a call center or similar environment.
**Knowledge**:
**Skills**:
- Bilingualism in English and French is highly preferable.
- Excellent customer service skills.
- Self-starter with strong computer literacy.
- Ability to retain information, work well under pressure, stay organized, and prioritize tasks effectively.
- Proficient in problem-solving.
- Ability to work well in a team environment as well as independently.
**This position is an in person position in Niagara Falls, Canada, with opportunities to work within a hybrid model during specific shift times.**
**Salary**: $17.55-$18.55 per hour
Expected hours: 35 - 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time**What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time**What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Old Stone Inn Boutique Hotel Full timeResponsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Old Stone Inn Boutique Hotel Full timeResponsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Sheraton Fallsview Hotel Full timeNiagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Sheraton Fallsview Hotel Full timeNiagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Fallsview Indoor Waterpark Full timeNiagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Days Inn Fallsview Full timeAs a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada Days Inn Fallsview Full timeAs a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...
-
Guest Service Agent
1 month ago
Niagara Falls, Canada Comfort Hotel Niagara Falls Full timeTITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time**The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.** We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time*The Oakes Hotel Ov looking the Falls is eeking pa - onate, enthu - st indivi - ls who are lo - ng to ma - a career in the - pitality in - try.* We are look for a a larger-than-life per - ality, willing to go above and beyond for each guest. Guest Services Agent is a key pos ion that co - ibutes to the overall success of Oakes Hotel - First imp - Greet...
-
Guest Service Agent
6 months ago
Niagara Falls, Canada The Oakes Hotel Overlooking the Falls Full time**The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.** We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...
-
Guest Service Agent- Part Time
7 months ago
Niagara Falls, Canada Old Stone Inn Boutique Hotel Full timeResponsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...
-
Guest Service Agent- Fallsview Indoor Waterpark
6 months ago
Niagara Falls, Canada Canadian Niagara Hotels Full timeNiagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...
-
Guest Service Supervisor
5 days ago
Niagara Falls, Canada WildPlay Full time**Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...
-
Guest Service Supervisor
4 months ago
Niagara Falls, Canada WildPlay Full time**Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...
-
Guest Service Agent
7 months ago
Niagara, Canada Pillar and Post Full timePillar and Post is currently seeking Part Time Guest Service Agents to join our growing team! Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service. **What you'll be doing**: - Register guests and assign rooms. - Assist in pre-registration and blocking of reservations when...
-
Guest Services Team Lead
6 months ago
Niagara Falls, Canada WildPlay Full time**Guest Service Team Lead** **Summary** **Responsibilities and Duties include but aren’t limited to**: - Leading the Guest Services team by example - Ensuring that the GS team is on track and doing tasks - Ensuring that all reservations are completed properly - Assisting GSAs with group reservations or reservations with special requests - Shadowing...
-
Full Time
7 months ago
Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full timeBest Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. Our unique amenities including indoor courtyard, authentic Irish Pub Doc Magilligan's, state-of-the art golf lounge and arcade set our property apart. Our 168 guest rooms, modern...