Client Service Supervisor

3 weeks ago

Hamilton, Canada Good Shepherd Centres Full time

**HOURS - **Monday - Friday, days 9am to 5pm and one evening shift per week, 11am to 7pm. Some flexibility in work hours may be required. Involvement in on call rotation is required.

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd - **Reaching Home**

This program is part of Hamilton's Coordinated Access System and provides housing services, resource connection and case management to those who are experiencing homelessness who are female-identifying, non-binary adults, families and youth of any gender.

**How You Will Make an Impact**
- Providing robust mentorship and coaching to staff tasked with managing complex case files, fostering their professional development and resilience.
- Conducting thorough debriefing with staff and clients as required and facilitating effective case management.
- Co-facilitating meetings and training sessions to enhance the skills and knowledge of our team members.
- Utilizing conflict resolution skills and offering crisis intervention support to maintain a cohesive and supportive work environment.
- Actively participating in case conferences, prioritization tables, and community events to stay engaged and informed.
- Taking initiative with client flow management and task assignment throughout a shift to optimize efficiency and effectiveness.
- Facilitating team building activities, promoting group cohesion, and nurturing a positive staff culture
- Participating in Good Shepherd's Health and Safety programs, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

**What You'll Bring to Our Team**
- Post-Secondary education in social work or related field
- Minimum 3-years related experience or equivalent combination of education, training and experience
- Previous supervisory experience an asset
- Adaptable in working in a fast paced and changing environment
- Creative and flexible in achieving desired outcomes
- Hospitable in dealings with clients and other key stakeholders
- Available and responsive to the needs of others
- Respectful and compassionate demeanor
- Excellent verbal and written communication, computer, interpersonal, and organizational skills with a demonstrated ability to work productively both independently and as a member of a team
- Fluency in a 2nd language is an asset
- CPR certification or willingness to be certified is required
- Valid G2 Driver's license required
- Experience working with a range of issues impacting youth, women, and families including homelessness, trauma, violence, immigration, poverty, mental health, and substance use from a harm reduction approach.
- Familiarity with coordinated access and housing first principles.
- Demonstrated knowledge of crisis intervention, de-escalation strategies and interventions, and an ability to remain calm in crisis situations
- Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

**What We Offer**
- Be a part of a caring **TEAM THAT SUPPORTS OUR LOCAL COMMUNITY**:

- Support for continuing **EDUCATION AND PROFESSIONAL DEVELOPMENT**:

- Staff recognition programs along with access to self-care supports and **EMPLOYEE / FAMILY ASSISTANCE PROGRAM** (EAP)
- **POSITIVE **and **ENCOURAGING **atmosphere
- Make a difference and provide **HOPE**
- Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
- Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._

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