Full Time Residential Manager

6 months ago

Toronto, Canada The Salvation Army Full time

Broadview Village has 40+ years of experience providing outstanding support to adults with developmental disabilities, dual diagnosis and mental health challenges. With a $15.5 million budget (used to provide residential supports to over 75 people and day programs to support over 400 people) a corporate culture predicated on the principles of servant leadership, and a new 4-year labour agreement with its biggest union, Broadview Village is poised to move into the next few years as a leader in the field of developmental services.

You can be part of this team. Broadview Village is currently hiring **Two Full-Time Residential Manager**. This position reports to the Director of Community Programs or Designate, the Residential Manager position requires people with a passion to inspire a team of Residential Counsellors to excel. Each residence serves 2-10 full-time, 24/7 residents with developmental disabilities.

To be successful, you are someone who has a passion for and track record of excellence in program delivery as well as team leadership. You set high standards for individual/team performance and are able to operate within a larger team environment to meet these standards. You believe in working with people and inspiring them to be their best - because this can only serve to enhance the experience of our residents, their families and exceptional staff.

The Residential Manager provides support to the employees and residents within established policies and procedures including: Employment Standards, Collective Agreements, payroll procedures, Salvation Army Accreditation, and Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA).

**KEY RESPONSIBILITIES**:
**Administrative support and reporting**
- Hiring, training, supervising and supporting a team of highly skilled Residential Counsellors
- Creating a community-oriented environment, one that welcomes staff, residents and their families to collaborate together to provide the highest standard of care
- Overseeing annual individual support planning and monthly program reviews in
partnership with residents and families, front-line workers and other key stakeholders such as OT's, Behavioural Therapists, etc.
- Creating & assessing progress of resident Behaviour Support Plans in conjunction
with Behavioural Therapists
- Providing weekday, weekend and evening on-call support on a rotational basis
- Supporting prime workers in planning of appropriate resident vacations & community outings
- Ensuring health and safety policies and procedures are observed within the residence
- Budgeting and overseeing staff schedules and absences
- The above responsibilities are to be discharged in accordance with The Salvation
Army’s Mission Statement and in a professional manner

**WORKING CONDITIONS**:

- Will be expected to travel occasionally between sites
- Will be required to carry a cell phone and expected to respond to calls as needed
- Work schedule would normally fall within regular business hours but may be asked to support special events and special projects. Flexibility is required
- Programs support individuals that may exhibit behavioural issues

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Development Service Workers diploma or equivalent post-secondary education
- Valid and current Standard First Aid Certificate CPR Level C Certificate
- Valid and current Nonviolent Crisis Intervention Certificate

**EXPERIENCE AND KNOWLEDGE**:

- 5 years in a leadership role including program planning, education, critical analysis, union, accreditation and budgeting experience
- Minimum 1-3 years’ previous leadership experience required, preferably in a nonprofit agency environment with a minimum of 5 years’ experience in developmental services
- Significant experience in developmental services and mental health services
- Strong knowledge of CQI, Lean Management and Change Management
- Current knowledge of issues and trends including best practices in developmental services and mental health services and best practices in the enhancement of quality of work life
- Knowledge of current quality improvement and risk management concepts and approaches with special emphasis on infection control, behavioral management and medication management
- Demonstrated skill in leadership, including experience with setting and achieving strategy, goals and objectives; budget control, problem solving, conflict resolution and effective human and fiscal resource management

**SKILLS AND CAPABILITIES**:

- Ability to work in a skilled and compassionate manner with people who have developmental disabilities and their families
- Strong documentation, administrative and organizational skills with a working understanding of MCCSS compliance & agency accreditation requirements
- Passion for and ability to successfully advocate for needs of both staff and residents
- Established ability to consistently demonstrate a common sense app

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