Member Reception Agent

4 weeks ago


Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-03

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers.

General Information on the Position

Main Responsibilities- Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience-
- Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction- Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities- When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs- As needed, schedule appointments following the process established by the caisse- As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

Other working conditions- The work arrangement for the position is full-time on-site work #LI-Onsite- Number of jobs available : 1

**Qualifications**:
- High school diploma in a related field- A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Knowledge of all counter and convenience products and services- Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of reception procedure- Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)- Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Work Location

Caisse Desjardins du Centre-nord de Montréal

Trade Union

CAISSE CENTRE-NORD DE MONTRÉAL (T: 30166)

Unposting Date

2023-04-25

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.



  • Canada LCI Education Full time

    As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up with the members of the admissions...

  • Guest Reception Clerk

    2 weeks ago


    Canada LandSea Camp Services Full time

    Guest Reception Clerk - MV Isabelle - NOC 14101Business Address: # Progress Way, Squamish, BC V8B 0K6**Primary Location: Squamish, British Columbia, Canada (January 2024)Employee Status: ContractWork Language: EnglishHours 60 - 84 hours per weekAbout LandSeaAbout Working on a "Floatel"LandSea will be providing workforce catering and accommodation services...


  • Canada LCI Education Full time

    As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up with the members of the admissions...


  • Canada Desjardins Full time

    Temporary position of indeterminate duration (On call) The work mode arrangement for the position is full-time on site As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping...

  • Guest Reception Clerk

    4 weeks ago


    Canada LandSea Camp Services Full time

    **Guest Reception Clerk - MV Isabelle - NOC 14101** **Business Address: #7- 38921 Progress Way, Squamish, BC V8B **0K6** **Primary Location: Squamish, British Columbia, Canada (January 2024)** **Employee Status: Contract** **Work Language: English** **Hours 60 - **84 hours** per week** **About LandSea** **About Working on a...


  • Canada Accor Hotels Full time

    The 25hours Hotel Indre By has its home in the middle of the Scandinavian metropolis. Art and knowledge are at the forefront in an exciting combination, as the hotel housed a porcelain factory in the 19th century and was later used as a university building. The hotel is centrally located between the Round Tower and the Kobmagergade shopping street. We...


  • Canada LCI Education Full time

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more. LCI Education harmonizes its...


  • Canada LCI Education Full time

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more. LCI Education harmonizes its...

  • Advisory Agent

    3 weeks ago


    Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Front Office Agent

    2 weeks ago


    Canada Accor Hotels Full time

    Company Description The 25hours Hotel Indre By has its home in the middle of the Scandinavian metropolis. Art and knowledge are at the forefront in an exciting combination, as the hotel housed a porcelain factory in the 19th century and was later used as a university building. The hotel is centrally located between the Round Tower and the Kobmagergade...


  • Canada GESTION TERMICO INC. Full time

    **Gestion Termico** est à la recherche d'**agent au service à la clientèle** pour se joindre à son équipe de la Gare d’autocars de Trois-Rivières. Si comme nous vous êtes dédiés à offrir un **service client hors pair** et vous avez à cœur le travail bien fait: Nous formerons une équipe du tonnerre! L’agent en poste est responsable de...

  • Front Desk Agent

    2 weeks ago


    Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Call Center Agent

    1 week ago


    Canada Labour Solutions S&R Full time

    Full job descriptionResponsibilities:Handle inbound and outbound customer calls in a professional and courteous manner.Provide accurate information and resolve customer inquiries and issues.Follow communication scripts and guidelines to ensure consistency and quality of service.Update customer records and maintain documentation of interactions in the CRM...

  • Call Center Agent

    1 week ago


    Canada Labour Solutions S&R Full time

    Full job descriptionResponsibilities:Handle inbound and outbound customer calls in a professional and courteous manner.Provide accurate information and resolve customer inquiries and issues.Follow communication scripts and guidelines to ensure consistency and quality of service.Update customer records and maintain documentation of interactions in the CRM...

  • Call Center Agent

    2 weeks ago


    Canada Labour Solutions S&R Full time

    Full job descriptionResponsibilities:Handle inbound and outbound customer calls in a professional and courteous manner.Provide accurate information and resolve customer inquiries and issues.Follow communication scripts and guidelines to ensure consistency and quality of service.Update customer records and maintain documentation of interactions in the CRM...

  • Call Center Agent

    2 weeks ago


    Canada Labour Solutions S&R Full time

    Full job descriptionResponsibilities:Handle inbound and outbound customer calls in a professional and courteous manner.Provide accurate information and resolve customer inquiries and issues.Follow communication scripts and guidelines to ensure consistency and quality of service.Update customer records and maintain documentation of interactions in the CRM...

  • Call Center Agent

    1 week ago


    Canada Labour Solutions S&R Full time

    Full job description Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information and resolve customer inquiries and issues. Follow communication scripts and guidelines to ensure consistency and quality of service. Update customer records and maintain documentation of interactions in...

  • Call Center Agent

    5 days ago


    Canada Labour Solutions S&R Full time

    Full job description Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information and resolve customer inquiries and issues. Follow communication scripts and guidelines to ensure consistency and quality of service. Update customer records and maintain documentation of interactions in...

  • Call Center Agent

    2 weeks ago


    Canada Labour Solutions S&R Full time

    Full job description Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information and resolve customer inquiries and issues. Follow communication scripts and guidelines to ensure consistency and quality of service. Update customer records and maintain documentation of interactions in...

  • Call Center Agent

    2 weeks ago


    canada Labour Solutions S&R Full time

    Full job descriptionResponsibilities:Handle inbound and outbound customer calls in a professional and courteous manner.Provide accurate information and resolve customer inquiries and issues.Follow communication scripts and guidelines to ensure consistency and quality of service.Update customer records and maintain documentation of interactions in the CRM...