Operational Service Center Customs Supervisor

3 weeks ago

Mississauga, Canada Kuehne+Nagel Full time

We are looking to hire a Operational Service Center Supervisor for our Customs division based in Mississauga.
**YOUR ROLE **:Target Setting and Professional Development, the development of OCC teams to support the goals of visibility and data quality Planning for primary and backup and development of 24/7 planning and day to Day Operations SOP.
**YOUR RESPONSIBILITIES**:

- Actively recruit and hire new team members with the appropriate experience.
- Consistent assessment of individual skill sets and identify opportunities for coaching and mentoring.
- Collaboratively develop training programs to consistently up-skill individual and team success.
- Development of Operations teams that are right-sized for their area of responsibility and skill-set with the appropriate allocation of accounts per team.
- Development of primary and backup contact matrix to ensure continuity of operations processes.
- Scheduling of 24/7 Operations that offer seamless operational excellence for our customers.
- Development of Operations Service Center SOP that is reviewed quarterly to ensure a consistent identification of process improvement skill set that promotes individual and team success.
- Assure the delivery of the agreed service levels.
- Ensure team productivity and further KPI Targets to be defined and monitored.
- Maximizes Gross Profit, NP2 and achieving mutual Targets.
- Development of SSC and Operations Service Center communication matrix that promotes one-team concept, visibility, ownership and accountability for individual and team success.

**YOUR SKILLS AND EXPERIENCES**:

- Certified Customs Specialist certified or grandfathered from original CSCB certification program with a minimum 10 years of direct Canadian Customs Tariff classification experience.
Excellent grasp of tariff classification, OGD requirements, permits, amendments, NAFTAs, etc.
- Capable of researching products online and asking clients pertinent questions for accurate classifications
- Experience with all modes of transport, air, truck, rail and ocean.
- Must be able to work effectively while under pressure and to meet deadlines.
- Monitors and/or reports on defined aspects of regulatory compliance for an assigned area in order to identify any gaps with regulatory requirements.
- Provides accurate and timely feedback to the Manager including recommending specific actions to achieve/exceed operational targets/requirements.
- Supports the Manager in identifying training needs for the individual/team/ department by analyzing operational performance results/statistics and by reviewing employee and team performance against key service indicators.
- Provides agreed on job training or coaching to individuals and the team in order to achieve optimum work effectiveness and employee motivation. Documents and provides specific and appropriate feedback to individuals and to the Manager.
- Assists the Manager in reviewing and planning defined elements of the operation (shift patterns, overtime, equipment renewal/repair, allocation of duties etc). Includes collating and analyzing information and creating realistic and workable plans.
- Daily allocates, monitors and controls the flow of work to ensure departmental targets and standards are met.
- Good overall knowledge of strategies, goals, key functions, processes, systems etc. and of the global business environment e.g., Customs and regulatory authorities Customer, competitor, economic, technology etc.
- In depth knowledge of current & local customs related regulations, legislation & practices with experience of managing profitability and regulatory and service compliance.
- Excellent analytical & problem-solving skills with experience of interpreting complex requirements and developing business focused solutions.
- Good planning & organizing skills with experience of determining requirements & priorities, developing & implementing appropriate plans/objectives to ensure timely departmental goal achievement
- Excellent judgement & reasoning ability.
- Good understanding of clearance systems capabilities and functions.
- Excellent written and verbal communication skills with the ability to explain complex requirements and compose an effective business letter.

**GOOD REASONS TO JOIN **:We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel's general working model is four (4) days office and one (1) day remote. However, some positions may offer a different hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.

  • Supervisor, Contact Center Operations

    7 months ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Customer Service Advisor

    2 days ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: **We are looking to hire part time for Thursday, Saturday & Sunday.** The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge....

  • Automotive Service Advisor

    5 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Automotive Service Advisor

    7 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Customer Service Supervisor

    7 months ago

    Mississauga, Canada SodaStream Full time

    The Customer Service Supervisor at SodaStream is vital in managing our consumer interactions and service data analytics for the North American market. This position is based in Mississauga and requires a highly analytical, organized, and communicative individual who will be the primary liaison between the business and third-party call centers. The supervisor...

  • Distribution Centre Operations Supervisor

    4 months ago

    Mississauga, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**:Nestle Purina Petcare Canada** **Location**:Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8;** **In-Person** **A little bit about us** As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career...

  • Distribution Centre Operations Supervisor

    5 months ago

    Mississauga, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**:Nestle Purina Petcare Canada** **Location**:Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8;** **In-Person** **A little bit about us** As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career...

  • Customer Service Supervisor

    7 days ago

    Mississauga, Canada Valvoline Canada Corp. Full time

    **Why Valvoline?** We've been in the car business for more than 150 years, starting with the invention of the world's first motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. As we often say, it starts with **all** of our people - and that's where...

  • Manager, Data Center Operations

    7 months ago

    Mississauga, Canada 11 11 Systems Full time

    **Title**: Manager, Data Center Operations **Reporting to**: Senior Director, Data Center Operations Cloud ILand Internet Canada ULC (the “Company”) a wholly owned subsidiary of 11:11 Systems, Inc. (“11:11”) is looking for a Manager of Data Center Operations who will manage daily activities of the Data Center Operations (DCO) support staff that...

  • Manager, Data Center Operations

    7 months ago

    Mississauga, Canada 11 11 Systems Full time

    **Manager Data Center Operations** **The Role**: Cloud ILand Internet Canada ULC (the “Company”) a wholly owned subsidiary of 11:11 Systems, Inc. (“11:11”) is looking for a Manager of Data Center Operations who will manage daily activities of the Data Center Operations (DCO) support staff that staff the facility 24 x 7. They will ensure staff...

  • Command Center Specialist

    1 week ago

    Mississauga, Canada DHL Full time

    **Role Purpose**: Provide high level and exceptional service to internal and external customers for the service logistics critical parts order management process. Responsible for entering order requests into the computer system with a high degree of accuracy, select optimum routing to assure that the customer's delivery deadline is met, schedule the...

  • Housekeeping Supervisor

    5 days ago

    Mississauga, Canada Housekeeping Supervisor - Brampton Full time

    **Hey, Thanks for stopping by!** We’re looking for someone to join our awesome team as a Housekeeping Supervisor. When you’ll work here, you’ll feel right at home. It’s an environment where guests are your neighbours, co-workers are your friends and where simple acts make for lasting impressions. **Things you would be required to do**: -...

  • Service Center-warehouse Supervisor

    2 weeks ago

    Mississauga, Canada Ethan Allen Full time

    Requisition ID: 012802 Manage all processes of receiving, picking and prep of product for home delivery in the Service Center. Ensure inventory accuracy and secure storage of all products in the Service Center. Maintain a safe work environment with enforcement of all safety procedures and policies. Oversee functions related to proper storage and safe...

  • Customer Service Supervisor

    3 weeks ago

    Mississauga, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Service Supervisor is responsible to the General Manager for the operational and administrative management of SkyCharter’s Customer Services. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: 1. The Customer Service Supervisor is responsible for the...

  • Customer Service Supervisor

    5 days ago

    Mississauga, Canada IMP Group Full time

    The SkyCharter Customer Service Supervisor is responsible to the General Manager for the operational and administrative management of SkyCharter’s Customer Services. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: 1. The Customer Service Supervisor is responsible for the...

  • Inbound Customer Support Call Center Manager

    3 months ago

    Mississauga, Canada KIA Motors Full time

    **Description** **Reporting to the National Manager, Customer Experience, the Call Center Manager position is based out of Kia Canada’s corporate headquarters located in Mississauga, ON. - **Responsibilities** *** **- Responsible for all functions, direction, and implementation for the Call Center. - Supervising the actions of the Internal Call Centre...

  • Operations Manager

    2 months ago

    Mississauga, Canada Castle Metals Full time

    Castle Metals is seeking a forward thinking Operations Manager who will be responsible for managing all operations and day-to-day activities for our warehouse facility. The Operations Manager will work from the Mississauga branch daily and will report directly to the Branch Manager - due to the nature of the position a remote schedule is not available. The...

  • Operations Manager

    2 weeks ago

    Mississauga, Canada Castle Metals Full time

    Castle Metals is seeking a forward thinking Operations Manager who will be responsible for managing all operations and day-to-day activities for our warehouse facility. The Operations Manager will work from the Mississauga branch daily and will report directly to the Branch Manager - due to the nature of the position a remote schedule is not available. The...

  • Call Center Customer Service Representative

    2 days ago

    Mississauga, Canada Aeroport Taxi & Limousine Full time

    Aeroport Taxi & Limousine is looking for a motivated client friendly reservationist to field customer service requests in a busy 24 hour call center. Both full-time and part-time positions are available, weekend & evening shift also available: Key Skills Required: - Phone Etiquette - Keyboard Typing of at least 30 WPM - Call Center &/or customer service...

  • Customs Operations Supervisor

    2 days ago

    Mississauga, Canada Mohawk Global Logistics Corp Full time

    **Who We Are**: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core...