Technical Support Analyst

3 weeks ago


North York, Canada RPS Real Property Solutions Inc. Full time

**Technical Support Analyst**

**Department**:Information Technology

**Reporting to**:System Engineer, IT Infrastructure & Operations

**Value & Overview of the Role**

**Accountabilities**
- Configure and install PCs, telephone systems and peripheral devices (such as printers, scanners, mobile/smart phones, IoT) related to desktop infrastructure accordance with department standards.
- Manage and monitor all installed systems and maintain inventories of installed software, manage software licensing, and create policies and procedures for upgrades.
- Work with end-users to troubleshoot day-to-day issues.
- Diagnosing and troubleshooting IT infrastructure problems: engaging other IT teams and vendors as necessary to resolve issues as soon as possible.
- Diagnosing and troubleshooting IT infrastructure problems: engaging other IT teams and vendors as necessary to resolve issues as soon as possible
- Provide technical expertise on key technologies such as Active Directory, Servers & Storage, DNS, DHCP, Windows Update, BCP &Disaster Recovery.
- Network wiring and setup of new production areas as required.
- Ensure quality of assignment reflects established standards, ensuring any hardware, software and network defects are identified, analyzed and resolved on time.
- Creating user accounts and managing access control based on company policies.
- Support and maintain production system according SLA and functional system requirements.
- Contribute to the technology innovations that will enhance current products and services.
- Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good Language and Communications Skills, Problem-Solving, Relevant Certifications such as Microsoft/CompTIA, Network +, ITIL.
- Good understanding of computer support and troubleshooting; knowledge of Windows 7, 10, Mac OSX, Windows Server products and/or Apple Operating Systems, Ability to Work in a Team, Ability to Prioritize Projects.

**Work Experience / Skills**
- 2 years of relevant technical support experiences required
- Proven work experience as a Technical Support Analyst, Desktop Support Analyst or similar role
- Require skills in Active Directory (DHCP, DNS, Group Policy management, TCP/IP).
- Knowledge of network security practices and anti-virus programs
- Ability to perform some physical work as this position requires moving / deploying computer equipment
- Ability to work flexible/extended hours as required, including occasional after-hours/weekend and on-call support
- Excellent interpersonal, and communication skills (both verbal and written); ability to communicate technical concepts to technical and non-technical individuals
- Experience working in a team-oriented, collaborative environment
- Ability to conduct research into a wide range of computing issues, as required
- Must excel at working independently and in group settings
- Must have an aptitude to multitask effectively
- Experience with LANs, VLANS and wireless networks
- Experience with domain controllers (Active Directory, DNS, DHCP)
- Familiarity with writing task automation and configuration scripting such as Powershell

**Knowledge**
- MS Office365
- IT Service Desk and change management protocols
- ITIL processes

**Education**
- Degree in Computer Science or related field.
- Other technical support analyst related training and certificates

**Other Information**
- Status: Full Time role
- Hours: 35 hours per week
- Location: 39 Wynford Drive, Toronto, ON M3C-3K5

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your work from home expectation?
- What is your salary expectation?
- Please list any programming and/or scripting languages you may have familiarity with.

Work Location: Hybrid remote in North York, ON



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