Tenant and Community Services Program Coordinator

3 weeks ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**7727**
- Division:
**Operations**
- Vacancy Type:
**Full-time Temporary**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
**Approximately 6 months**
- Grade:
**04**
- # of Vacancies:
**3**
- Salary/Hourly:
**65,340.00 - 71,874.00**
- Work Details (Days/hours):
**36.25 hours per week, occasional evening and weekend work**
- Posted Date:
**4/5/23**
- Existing or New:
**Existing**
- Deadline to Apply:
**4/19/23**

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits
- Employee and family assistance program
- Maternity and parental leave top up (93% of base salary)
- Fitness membership discount

**Make a difference**

Is community development your passion? Do you want all persons of Toronto to have the opportunity to thrive? If working in a collaborative environment and feeling like you contribute to the greater good is where you see yourself, you may want to consider working with Toronto Community Housing

The Operations Division supports the Toronto Community Housing vision and mission through nurturing revitalized communities and tenants by providing programs, services and partnerships aimed at the needs of children and youth, working families, under/employed youth, seniors and other vulnerable tenant populations. The Division does this through tenant engagement, accessing services and spaces, integrating healthy communities, providing supports for seniors and vulnerable tenants, economic development programs and corporate sponsorships/partnerships.

We are hiring 3 Tenant and Community Services Program Coordinators to support the 'Midnight Basketball' and 'Program Development and Evaluation' teams.

Reporting to the Supervisor, Active Living the Tenant and Community Services Program Coordinator is responsible for implementing and supervising the respective assigned recreational, economic development and engagement programs while ensuring the appropriate use of resources and systems to deliver effective programming. The position will liaise with other staff and community partners to ensure the smooth running of programs.

**What you’ll do**

**Staff Management**
- Support, coach and develop staff team to meet program deliverables.
- Supervise staff, including monitoring and addressing performance.
- Schedule staff, including approving time off ensuring proper program coverage

**Program Coordination and Implementation**
- Coordinate activities needed to implement program plans while maintaining high standards of service excellence
- Support the implementation of Tenant and Community Services programs and all other programs in the CED team evaluations
- Facilitate program evaluations

**Communication, Documentation and Customer Service**
- Liaise with local engagement and asset team staff to ensure work plans and schedules are clear
- Provide feedback to Supervisor for program improvement and innovation
- Document programs for the purpose of showcasing flagship activities to the organization and public
- Coordinate and schedule timely communication of program timelines and schedules within the internal and external partners
- Respond to inquiries.

**Workplace and Program Space Safety**
- Support Supervisor in ensuring safety of program/work spaces and locations, reports deficiencies for timely follow-up
- Monitor staff compliance with related process and procedure manuals related to programs
- Provide feedback to Supervisor for program improvement and innovation
- Ensure inventory is monitored and maintained at adequate levels to support program needs

**Program Inventory**
- Coordinate the logistics needed to ensure program efficient program delivery such as moving supplies, purchasing ordering supplies and equipment

**Staff Supervision and Professional Development**
- Identify and communicate staff training needs to the Supervisor
- Assist with the development, implementation and delivery of staff training and workshops
- Assist by providing input into staff performance review

**What you’ll need**
- A post-secondary degree/diploma in the social sciences including Sport Management, Sports & Leisure, Children and Youth work, Social Work or working towards completion of degree/diploma, or other related discipline or equivalent work experience
- CPR/First Aid is level C mandatory
- High Five Certification Principles of Healthy Child Development an asset
- Knowledge of Occupational Health & Safety Act
- Experience in supervising, leading or overseeing recreational frontline programs and staff
- Extensive experience working with people from all age groups
- Valid Class G Ontario Driver’s Licence is considered an asset
- Experience in the development and implementation of children and youth/ re

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