Customer Care Administrator
2 weeks ago
**Who we are**
Founded in Chilliwack, B.C., the Westbow Group of Companies aims to build our communities through construction, realty, wealth, agriculture, and charity. Since 1977, Westbow continues to grow and expand. We are a company that prides itself on its values:
- We work hard, we work smart
- We build lasting value
- We are creative and innovative
- We have fun
- We care
- We act with integrity
**About the role**
Reporting to the Manager, Customer Care the Administrator will be responsible for providing exceptional customer service to our clients. Working with the internal deficiency team, this position will help to prioritize customer issues and will provide overall support to the team while embodying Westbow’s “We Care” core value.
**What you’re great at**
- Providing exceptional customer service to internal and external customers.
- Taking initiative and providing solutions.
- Communicating effectively and professionally.
- Focusing on continuous improvement and keeping organized.
- Prioritizing and shifting focus as needed.
**What you’ll be doing**
- Understanding new home warranty information to assist.
- Assembling homeowner manuals.
- Creating gift baskets and standardizing contents.
- Coordinating with the deficiency team and trades and monitoring customer priorities.
- Registering homes with New Home Warranty.
- Entering deficiency data into customer tracker and communicate to team.
- Acknowledging and resolving customer complaints efficiently.
- Ensuring customer satisfaction by providing professional and timely customer support.
- Working with the Customer Experience Manager on prior possession needs.
**What we’re looking for**
- Customer service experience.
- Intermediate level proficiency with the MS Office Suite.
- Excellent communication both written and verbal.
- A high level of emotional intelligence.
- Outgoing and enthusiastic nature, along with a tactful and even-tempered demeanor.
- You have empathy and work to understand others emotional reactions.
- Detail oriented with good problem-solving skills.
**What you can expect from us**
- Supportive team and leadership staff
- Flexible work schedule
- Casual dress attire and cheerful work environment
- Fun company events
- Volunteer opportunities with Westbow Gives Back
- Benefits package
- Investment opportunities and investment matching
- Education and Mentorship opportunities
Are you excited by growth and opportunity? Do you like to take the initiative, serve and connect with others, thrive when there are multiple things on the go, and put your ideas into action in a collaborative environment? Join our team
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
-
Administrative Assistant-topaz Place
4 weeks ago
Chilliwack, Canada Communitas Supportive Care Society Full timeThe** Administrative Assistant at Topaz Place **assists the Manager of Care with administrative duties and special projects. **This position**: - Provides administrative support to the Manager of Care at Topaz Place - Assists the Manager of Care as needed with payroll, intakes, invoices, reports, and any other special projects - Is a 16 hour per week...
-
Service Coordinator/medical Assistant
4 weeks ago
Chilliwack, Canada Enhanced Care Clinic Full timeAt **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health...
-
Office Administration
4 days ago
Chilliwack, Canada BC Bolting Full time**Responsibilities**: - Manage office operations and procedures. - Inputting and managing open orders with customers and vendors. - Support our sales team in order management and processing. - Work with our service department to send and manage repair estimates and work orders with customers and vendors. **Salary**: $25.00-$30.00 per hour **Benefits**: -...
-
Sales Administrator
4 weeks ago
Chilliwack, Canada Modular Driven Technologies (MDT) Full timeModular Driven Technologies (MDT) is the market leader in bolt action rifle chassis and accessories. Our products are used worldwide by firearm enthusiasts, manufacturers and law enforcement agencies for accuracy, quality, and reliability. At MDT, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations. With a...
-
Health Care Aide
4 weeks ago
Chilliwack, Canada Optima Living Full time**Let us welcome you home to Willow Manor in Chilliwack, BC** **Opt**ima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. This is truly supported by our credo....
-
Administrative Assistant
4 weeks ago
Chilliwack, Canada Rainbow Greenhouses Inc. Full timeAre you ready to take on a new challenge with a growing, exciting company? Our **Administrative Assistants **& **Project Coordinators** assist upper management by supporting them with their day-to-day efforts. This position is important to ensure that internal and customer demands are handled in a professional manner and projects are executed with finesse...
-
Accounts Receivable Administrator
4 days ago
Chilliwack, Canada Kan-Arm Contracting Ltd. Full timeKan-Arm Contracting aims to establish a lasting legacy in construction by fostering a team built on mutual respect and collaboration. We are a drilling, blasting and slope stabilization company with a fast-paced, high volume head office based in Chilliwack. With steady company growth along with a demand in a variety of ongoing contracts, we are looking for...
-
Receptionist/administrative Assistant
4 days ago
Chilliwack, Canada Simpson Notaries Full time**Overview**: Are you interested in being part of a team that assists people with some of the biggest moments in their lives? Are you good at multitasking and working in a fast-paced environment? Are you looking to enter a rewarding career? We want customer service oriented people who can assist in day-to-day operations including answering phones, booking...
-
Customer Service Sales Associate
4 weeks ago
Chilliwack, Canada Westbow Group of Companies Full time**Who we are** Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a...
-
Accounts Payable Administrator
4 weeks ago
Chilliwack, Canada AdvanTec Global Innovations Full time**AdvanTec Global Innovations, manufacturing made better**. Whether it is designing and manufacturing the world’s most secure weather tight marine closures or engineering astonishing support structure for bridges, the team at AdvanTec is driven by passion, and an insatiable urge for creativity. **Why come work for us**: - AdvanTec Global Innovations, a...
-
Receptionist/administrative Assistant
4 days ago
Chilliwack, Canada Simpson Notaries Full time**Overview**: We are looking for energetic, highly motivated staff to join our growing team at Simpson Notaries. Are you interested in being part of a team that assists people with some of the biggest moments in their lives? Are you good at multitasking and working in a fast-paced environment? Are you looking to enter a rewarding career? We want customer...
-
Administration Assistant
4 weeks ago
Chilliwack, Canada Stó:lō Xwexwilmexw Government Full time**Administrative Assistant - Temporary Contract** **Summary** The Stó:lō Xwexwílmexw Government (SXG) requires an energetic and motivated Administrative Assistant to work as administrative support for the SXG's Executive Assistant and SXG staff. Reporting to the CEO and via the Executive Assistant, the Administrative Assistant will be responsible for...
-
Customer Experience Associate
6 days ago
Chilliwack, Canada TD Bank Full time403409BR Retail Banking - Customer Service Chilliwack, BC March 17, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Customer Experience Associate
3 days ago
Chilliwack, Canada TD Bank Full time403587BR Retail Banking - Customer Service Chilliwack, BC March 20, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Customer Experience Associate
4 weeks ago
Chilliwack, Canada TD Bank Full time406634BR Retail Banking - Customer Service Chilliwack, BC April 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Customer Experience Associate
4 weeks ago
Chilliwack, Canada TD Bank Full time406632BR Retail Banking - Customer Service Chilliwack, BC April 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...
-
Project Administrator
4 weeks ago
Chilliwack, Canada Strohmaier Excavating (2019) ltd. Full time**Project Administration / Office Receptionist / Office Administration** **Requirements**: - 10 years’ experience in office administration is an asset. - 5 years’ experience in accounts payable (preferred) - 5 years' experience in daily cost reports & payroll checking (preferred) - Proficient in Microsoft Office (word, excel and Outlook) - Attention to...
-
Customer Experience Associate
7 days ago
Chilliwack, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
6 days ago
Chilliwack, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
3 days ago
Chilliwack, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...