User Support Technician

5 months ago

Mississauga, Canada Pi-squared Consulting Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
- Education:

- Expérience:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
**Work setting**:

- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Help desk
- Consulting firm
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- MAC
- Networking hardware
- File management software
- Multimedia software
- Word processing software
- Presentation software
- MS Office
- MS Windows
- Spreadsheet
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
**Own tools/equipment**:

- Computer
- Printer
- Internet access
- Cellular phone
**Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Experience**:

- 7 months to less than 1 year
**Support for persons with disabilities**:

- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
**Support for newcomers and refugees**:

- Participates in a government or community program or initiative that supports newcomers and/or refugees
**Support for youths**:

- Participates in a government or community program or initiative that supports youth employment
**Support for Veterans**:

- Participates in a government or community program or initiative that supports Veterans
**Support for Indigenous people**:

- Participates in a government or community program or initiative that supports Indigenous people
**Support for mature workers**:

- Participates in a government or community program or initiative that supports mature workers
**Supports for visible minorities**:

- Participates in a government or community program or initiative that supports members of visible minorities

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