Information Technology Client Services Representative

4 days ago


Cornwall, Canada Cornwall Community Hospital Full time

Job Posting Number:
J1224-0377Job Title:
Information Technology Client Services RepresentativeJob Category:
Information TechnologyUnit:
Information TechnologyJob Type:
Permanent Full TimeOpen Positions:
2City, Province, Country:
Cornwall, Ontario, CanadaDate Posted:
December 17, 2024Available Shifts:
Closing Date:
December 31, 2024Salary:
$27.93 - $32.87/HourUnion:
Non Union

Emergency preparedness is a critical aspect of CCH operations. It is essential that all staff and physicians receive training and understand their roles and responsibilities in this field.

**Summary of responsibilities**:
The IT Client Services provides a nine-hour daily service Monday to Friday (excluding statutory holidays) for the Hospital’s “call center”. They are the initial point of contact for customers. The majority of work involves directing tasks and requests from the Hospital staff regarding Facilities, Housekeeping and Information Technology Departments. Included in their duties are noted as, but not limited to:
Receiving calls and troubleshooting issues with parking systems. (This is handed over to security on off hours);
Managing all staff ID badges and parking / security access;
Produce reports form Security system upon requests from Senior Management or Directors

Ad hoc training from time-to-time on various Hospital procedures such as Codes, computer knowledge with Hospital systems etc.

**Requirements of the job**:
College Certificate in an Information Technology domain

6 months’ related experience in a client facing role

Strong troubleshooting skills, with the ability to diagnose and resolve issues.

Excellent written and verbal communication skills

Basic knowledge of computer hardware, software, and/or network systems

Ability to work independently and as part of a team.

Strong organizational and multitasking abilities.

Strong client service skills

Strong attention to detail and data entry abilities

Assets:
ITIL Certification

Knowledge of a CRM system (Example. Remedy, ServiceNow)



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