Customer Service Representative Onsite

3 weeks ago

Hamilton, Canada Webhelp Full time

**Customer Service/Support**

**Location**
- Hamilton, Canada***

Job Title:
Customer Service Representative OnSite (Automotive)

**Job Description**:
The Customer Service Representative (Automotive) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems regarding client's products and/or services.
- Title**:Customer Service Representative (Automotive)**

Location**:Hamilton, Canada**

**REIMAGINE YOUR CAREER**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “**World’s Best Workplaces**,” “**Happiest Employees**,” and “**Best Companies for Career Growth**" awards every year? Then a Customer Service Representative (Automotive) position at Concentrix + Webhelp is just the right place for you

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service Representative, you will:

- Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
- Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
- Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Automotive) role include:

- 18 years or older with secondary education
- Talent, passion, and patience to deliver excellence in customer service
- 1-3 years of customer service work experience (in a Contact Centre environment preferred)
- You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
- Able to speak, write and understand English which will be confirmed by an assessment
- Be able to pass a typing test with at least 30WPM

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

- Paid training and opportunities for lucrative referral bonuses
- Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Locker rooms, staff kitchen and vending, Food Court within 2 minute’s walk, lounge area with TV, and more
- A range of other perks and benefits

**REIMAGINE THE BEST VERSION OF YOU**

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills. Only qualified applicants who are legally authorized to work in the U.S. for any employer will be considered, as we are unable to sponsor (or assume sponsorship of) an employment visa at this time. All quali

  • Customer Service Representative Onsite

    2 days ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative OnSite (Automotive) **Job Description**: The Customer Service Representative (Automotive) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems...

  • Contract Onsite Customer Service Representative

    3 weeks ago

    Hamilton, Canada AnswerPlus Inc Full time

    At AnswerPlus, we are proud to say we’ve been in the answering service business for over 60 years! With four (4) locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. As an **onsite...

  • Csr - Customer Service Representative

    6 days ago

    Hamilton, Canada Beswick Tree Service Full time

    Here at Beswick Tree Service, we like to say that we are more than just a tree care company - we are a customer service business that provides our customers with **comfort**, **peace of mind** and a **stress-free experience**. We are not some fly by night tree care company - Beswick has been in business for over 70 years. We owe a lot of our success to our...

  • Csr - Customer Service Representative

    2 weeks ago

    Hamilton, Canada Beswick Tree Service Full time

    Here at Beswick Tree Service, we like to say that we are more than just a tree care company - we are a customer service business that provides our customers with **comfort**, **peace of mind** and a **stress-free experience**. We are not some fly by night tree care company - Beswick has been in business for over 70 years. We owe a lot of our success to our...

  • Outbound Sales Representative

    2 months ago

    Hamilton, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 1579 Main Street West, Hamilton, Ontario, L8S 1E6 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of...

  • Customer Service Representative

    14 hours ago

    Hamilton, Canada Watson Building Supplies a GMS Company Full time

    Our Burlington office is seeking a skilled and motivated Customer Service Representative. The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Tra

  • Customer Service Representative

    3 weeks ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Automotive) On Site **Job Description**: The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) On-Site **Job Description**: The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support...

  • Customer Service Advisor Automotive

    2 weeks ago

    Hamilton, Canada Concentrix Full time

    Job Title:Customer Service Advisor Automotive (Bilingual: Spanish/English) OnsiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military...

  • Customer Service Advisor Automotive

    2 weeks ago

    Hamilton, Canada Concentrix Full time

    Job Title:Customer Service Advisor Automotive (Bilingual: Spanish/English) OnsiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Canada Handyman Connection of Hamilton, ON Full time

    **What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours - Professional small office with a friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to manage small business...

  • Customer Service Representative

    2 weeks ago

    Hamilton, Ontario, Canada Concentrix Full time

    Job Title:Customer Service Representative (Automotive) On SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are...

  • Customer Service Representative

    3 weeks ago

    Hamilton, Ontario, Canada Concentrix Full time

    Job Title:Customer Service Representative (Automotive) On SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are...

  • Customer Care Representative

    3 weeks ago

    Hamilton, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person, at kiosks and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to...

  • Customer Service Representative

    3 weeks ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    3 weeks ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a part-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    6 days ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    4 days ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a part-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    4 weeks ago

    Hamilton, Canada Lifemark Full time

    Customer Service Representative Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. We are looking for to fill two Customer Service Representative  positions at our Lifemark Physiotherapy Main East & Kenilworth clinic....

  • Customer Service Representative

    4 weeks ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the...