Customer Service

3 weeks ago

Toronto, Canada Toronto Public Library Full time

**Job Number**:

- J0824-0189**Posting Date**:

- November 7, 2024**Closing Date**:

- November 15, 2024**Job Title**:

- Sr Branch Head / Sr Department Head (Re-post)**Branch/Department**:

- Albert Campbell**Division**:

- Branch Operations & Customer Experience**Employment Type**:

- Temporary Full Time**# of Open Positions**:

- 1**Salary**:

- $89,780.60 - $101,465.00/Year**Specific Position Information**: The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

**Expected End Date**:September 6, 2025

35 hours per week. Evenings and Saturdays required.

Plus seven [7] variable hours.

**Job Summary**:
To administer the delivery of public library service in a large branch or department in accordance with system service plans and performance measures.

**DUTIES**:
Under the general direction of the designated supervisor, this position is responsible for:
Leadership Functions:

- participating in area management as an area team member to coordinate area service delivery, resource allocation and scheduling
- the operation of a branch or department and implementation of branch or department objectives as
- defined by system and area service plans
- circulation, information, programming and marketing functions in the branch or department
- establishing branch or department priorities and objectives in accordance with system and area service plans and objectives
- participating in the implementation and evaluation of programs and services in a branch or department to ensure they meet customer needs, are cost effective and support the strategic agenda
- monitoring and reporting on customer needs related to collections
- directing staff including setting performance standards, providing verbal input to performance appraisals, hiring Pages
- the implementation of the health and safety program and the security plan representing the library to the customer and responding to customer concerns merchandising collections
- ensuring that staff are informed of plans, projects and procedures and ensuring that staff input and concerns are communicated effectively
- ensuring accurate and timely records are maintained according to system requirements participating in implementing training programs

Service Functions:

- participating in branch or department and system collection development (recommending selection and weeding)
- providing information services and participating in the development of information tools at the system level
- participating in community outreach planning, conducting and evaluating individual programs and events

**QUALIFICATIONS**:

- Graduate degree in Library or Information Science from an accredited institution or equivalent education
- Minimum of four (4) years’ professional public library experience, including a minimum of two (2) years in a branch or department with leadership responsibility
- Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
- Proven ability to lead and to supervise staff
- Proven ability to plan and organize work and to solve problems
- Excellent verbal and written skills
- Professional skills including customer service and collections

Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.

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