Vice President, Central

6 months ago

Toronto, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Vice President, Central - Insurance Claims Industry (Ontario & Manitoba)

The Company:
Established in 1986, ClaimsPro has grown to become the largest independent adjusting firm in Canada through organic growth and strategic acquisitions. With more than 100 branches and over 1,000 employees across Canada, ClaimsPro is able to provide clients with local expertise backed by the resources of a national company.

Our commitment to our clients is manifested in our broad range of client-specific standards and protocols, reviews, and quality assurance audits. Through our established partnerships with the domestic insurance market, governments and municipalities, self-inured clients, as well as private and public corporations, our claims professionals leverage years of experience to handle claims efficiently, accurately, and fairly. We provide our clients with the most comprehensive and consistent claims management services available in the market, backed by our proprietary technology, broad technical expertise and practical business processes.

The Position:
Reporting to the Senior Vice President of Canada, the Vice President Central Region will provide leadership across Ontario and Manitoba to achieve high performance levels while building a culture emphasizing collaboration in the delivery of highest-quality service within the Central region. This includes strategy execution, operational management, quality, employee relations and development, full P&L accountability, while work closely with our Business Development team and leading client interactions.

Accountabilities & Responsibilities include:
- Preparation, execution and monitoring of an annual Business Plan for the Business Unit;- Continually evaluate market conditions; build and maintain a network of industry contacts that assures the company access to opportunities for organic growth and investment opportunities (acquisitions) consistent with strategic objectives;- Develop and implement a plan to fully exploit business opportunities through a comprehensive sales and marketing program;- Solidify a strong, collective and empowered management team, and a team that embraces change and promotes accountability throughout the organization;- Establish and maintain a culture that is focused on quality, professionalism and is highly responsive to customer/client feedback & needs;- Set performance metrics and targets that will drive the growth and service targets contained in the business plan;- Monitor and maintain appropriate control and coordination mechanisms to provide for effective internal control of operations and manage the resources of the Business Unit to deliver optimal results against cost, quality and customer expectations;- Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims- Provides file review feedback and in some cases direction on file completion- Financial: review and report regularly to the SVP Operations against operating and financial objectives; in conjunction with Corporate Finance & Accounting develop annual forecasts and budgets of revenue & expenses;- Work with Corporate IT to ensure the business unit has the appropriate level of technology to drive desired business results, for both internal efficiencies and within the marketplace in support of products and services;- Work with Corporate Human Resources to develop and execute a Human Resources plan that ensures successful team building, capable management succession, clear responsibilities, progressive employee training and development plans, and a work culture that promotes professionalism, performance, recognition and engagement;- Ability to recruit key personnel aligned with strategic growth opportunities- Participate in, and/or lead special projects, as required.
- 10+ years claims adjusting experience with experience at the management level
- 10+ years of Tier 1 branch management experience
- 10+ years general Insurance industry experience within a claims environment
- 10+ years experience in developing and managing budgets
- Field Claims adjusting experience required
- Adjuster’s license, or currently pursuing CIP designation

An extensive network of industry related contacts, along with participation in industry associations and committees is highly valued. Mobility is also necessary as travel is required and may occur outside of regular business hours. About 20% travel mostly within the GTA.

In fulfilling this role, the Vice President will have excellent communication, presentation and problem-solving skills, and will be adept at establishing senior client relationships. Previous experience associated with acquisitions is a distinct asset.

Attractions to this role:
- An opportunity to be directly involved in growing an established and highly respected organization.- The ability to reap the

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