Client Experience Representative

3 months ago

Brantford, Canada ESSE Canada Full time

**Client Experience Representative**
Job Posting Description

**About Us**:
We are a concierge environmental service company providing unparalleled customer service.
We believe in the importance of managing our collective impact with meaningful and tangible outcomes.
We work to protect our clients, the environment and public health through water, wastewater and resource management.

We are true to our word - we do what we say we will when we say we will do it.
We are constantly improving, innovating, adapting and learning.
We believe in sustainable communities and that our clients care.

**About You**:
You are a highly motivated, optimistic and organized professional.
You’ve been often told that your good mood and positivity are contagious.
You are an excellent communicator with unrelenting attention to detail.

You are skilled in de-escalation and conflict resolution.
You want to be a part of a team that makes a difference.
You do not participate in gossip or negativity.
You adapt well to change.

You want to live in a cleaner, greener and more sustainable society.
You figure out how to fix it, not who’s to blame.
You ask a lot of questions and listen to the answers.

**About the Job**:
**Key Responsibilities**:

- Client Communications_**:

- Issue Resolution - _Respond promptly and professionally to inquires from clients and service technicians, resolving issues efficiently to enhance the customer experience.
- Data Management_ - Accurately document client details, site visits schedules, preferences, and maintenance requirements within the Optsy database to ensure seamless service experience.
- Compliance_ - Maintain up-to-date and accurate client and job site information to comply with internal procedures and government regulations, ensuring data integrity across all records.
- Special Projects_ - Take on individual or special projects as assigned, which may extend beyond the typical scope of the department, demonstrating flexibility and a proactive approach.

**Qualifications**:

- Experience in customer service, client relations, or a similar role, ideally within a service-oriented or technical environment.
- Strong communication skills with the ability to engage clients empathetically and professionally across various platforms.
- Exceptional attention to detail and organizational skills to manage client data accurately.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
- Proficiency with CRM systems, especially Optsy, is an asset.
- A proactive problem-solver with a commitment to continuous improvement in service delivery.
- Ability to maintain information confidential in nature.
- Bilingual skills considered and asset.

**Why Join Us?**

We offer a collaborative and supportive work environment where your contributions make a tangible impact on our clients and team. If you are passionate about delivering outstanding customer experience and thrive in a dynamic setting, we encourage you to apply.

**Compensation**:
**Job Type**:
Full-time, Permanent

**How To Apply**:
**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brantford, ON N3S 7P6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Client Services: 1 year (preferred)

Work Location: In person

Application deadline: 2023-05-29

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