Sths - Guest Services & Retail Agent

6 months ago

Revelstoke, Canada Selkirk Tangiers Heli Skiing Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Title**: Guest Services/ Retail Agent

**Reports to**: Guest Service/Retail Manager

JOB SUMMARY

Under direction of the Guest Services/Retail Manager and the Guest Services Supervisors, the primary responsibilities of our Guest Service Agents are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis.
- Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
- Work in conjunction with the day-heli team to prepare and organize all guest lunch requirements
- Ensuring accurate payments for all extra metres and runs skied by STHS guests
- Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay.
- Management of retail products, merchandising, maintain inventory levels.
- Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
- Product knowledge in regards to services and programs offered by STHS and RMR
- Professional telephone etiquette, message taking and directing phone calls to the appropriate persons.

ABILITIES REQUIRED
- Excellent customer service skills
- Team oriented but able to work with mínimal supervision
- Ability to work in a fast-paced environment
- Must be comfortable speaking to the public
- Strong organizational skills
- Well organized and efficient in time management
- Multi-tasking
- Previous retail experience
- Able to do light lifting
- Competent computer Skills
- Multilingual preferred (English, German, French)

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