Reservation Agent

2 weeks ago

Revelstoke, Canada Selkirk Tangiers Heli Skiing Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**JOB SUMMARY**:
Under the general direction of the Reservations Manager, the Reservations Specialist will handle STHS clients’ heli ski package reservations, including but not limited to: taking them through the booking process, assisting with guest service while they are in-house, and following up after their package is complete.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
- To fully understand and promote STHS heli ski products with potential clients. The Reservations Specialist will focus on either the Day Heli packages or Multiday packages, however, is expected to understand and book all types of products.
- Ensure the onsite elements of STHS skiing programs are efficiently coordinated (ie. food & beverage, transportation, accommodation requirements, daily logistics) and communicated as needed to both clients and STHS staff.
- Maintain a safety conscious workplace, adhering to company health and safety policies and procedures. Includes involvement in emergency response plans if required.
- Duties in other departments such as Guest Services, Admin & Dispatch as required.

MINIMUM REQUIREMENTS
- Mature, enthusiastic, guests service & sales-oriented individual
- Excellent English verbal and written communication required
- Reservations experience required
- Heli skiing or backcountry skiing-related work experience an asset
- Ability to speak other languages (German, French, or Spanish particularly) an asset

ABILITIES REQUIRED
- The ability to multi-task and prioritize projects within deadlines
- Excellence in the ability to communicate verbally and in writing with respect to selling
- Strong organizational skills and attention to detail
- Ability to work with composure in a fast-paced environment
- Experience using RTP sales software an asset

PERKS
- Season pass for Revelstoke Mountain Resort
- Heli skiing Dependent on available seats and ability level
- Family & friends discounts on lift tickets at Revelstoke Mountain Resort
- Family & friends discounts on heli skiing seats (dependent on availability & ability level)
- Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotel across Canada
- Family & friends discounts at our partner hotels
- Discounts on food at the Coast Hillcrest Hotel while on shift
- Discounts on retail items in the STHS retail store
- Pro deals for certain partner retail brands

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