Office Clerk

4 weeks ago


Calgary, Canada Calgary Co-Op Full time

**POSITION TITLE**:Office Clerk

**REPORTS TO**:Office Supervisor

**CORE FUNCTION**:The Office clerk is responsible in maintaining customer service standards through safe and efficient operation, while adhering to Company policies, procedures and standards. The Office Clerk function is to ensure the proper verification, receiving, billing, handling, processing, keying and follow up of all invoice-processing items as per established procedures and timelines.

**RESPONSIBILITIES:
1. Provide excellent customer service and maintain positive customer relations through the proper handling of customer calls, merchandise, questions, comments, requests, and complaints.

2. Effectively works in a diverse team environment in a proficient and friendly manner.

3. Perform duties in an organized manner with accuracy and attention to detail maintaining confidentiality of information at all times. Co-ordinates the workflow in the office area to ensure work is done within established deadlines.

4. Assist the supervisor to ensure the office area is operating in accordance with company policies, procedures and programs.

5. Provide ongoing feedback to the supervisor regarding recommendations for continued improvement of the office area.

6. Establish and maintain a strong, efficient, and productive working relationship with approved professionals, business organizations, and internal/external company representatives.

7. Accurately and efficiently handle the sale and billing of merchandise, inventory control, price integrity and administrative areas not specifically referred to in this document.

9. Responsible for Occupational Health and Safety (OH&S) including participate in OH&S activities, knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken.

10. Assist the supervisor in the training of new Office Clerks.

11. Undertaking and performing additional assignments as directed.

**MINIMUM QUALIFICATIONS (includes Education):
- Grade 12 education.
- Basic computer skills with emphasis on Excel.
- Six months office experience.

**DESIRABLE QUALIFICATIONS:
- Medical related education or background.
- Experience in dealing with AADL and other insurance agencies.
- Knowledge of policies and procedures relative to the position.
- ___________

Rob Naf, Managing Director August, 2010

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