Change Management Consultant

4 weeks ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to the Manager, Change Management, the Change Management Consultant will play a critical role in supporting the Change Management (CM) team and governance model for Retail Advice and Solutions (RAS) to support the advisor experience.

The Change Management Consultant role is a key role, accountable for supporting change management activities in the organization. These changes may impact business processes and/or roles, changes in the underlying systems or technology platforms we use, any kind of changes that impact people and whose success is dependent on successful adoption of new ways of working.

**What will you do?**

The Change Management Consultant plays a role in supporting the execution of change initiatives achieve their stated objectives and outcomes. This role will focus on the people side of change and at a high level involves:

- Supporting the national advisor information series (Learn and Lead / Learn and Grow)
- Executing the change management plans and tactics
- Collaborating within partner relationships to ensure visibility into changes impacting our business partners
- Defining and reporting on relevant metrics to effectively gauge the success of the change in achieving target outcomes
- Assessing effectiveness and feedback, and adjusting along the way

In everyday activities, this role will support the Manager, Change Management and project change lead(s) in change management and communications activities including:

- Own the national advisor learning series, including management and facilitation of bi-weekly sessions, reporting and analytics
- Helping to manage the change deliverables and engagement with impacted stakeholders, such as creating and editing project learning materials, such as process guides for Advisors and partners
- Participating in alignment of priorities with partners and leaders
- Evaluating and ensuring business / operational readiness from a people perspective
- Defining and measuring CM success metrics; assess effectiveness of change tactics and use feedback loops to continuously adapt tactics to the intended audience
- Supporting and engaging Change leads, business partners and senior leaders, consult initiative sponsors or project team members as needed

**What do you need to succeed?**
- ** Bilingualism** (French, English, both oral and written) is required as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada and worldwide.
- Strong verbal and written communications skills, including MS Office, especially PowerPoint
- Able to work and communicate effectively at all levels in an organization
- Very high level of professionalism and polish with field leaders, advisors, and partners
- Effective work planning; organized with a natural inclination for flexibility; forward-looking with a holistic approach
- Problem solving, analysis and root cause identification skills
- Must be a team player and able to work collaboratively with and through others
- Familiarity with project management approaches
- Previous experience in insurance or financial services and previous experience in similar types of change or transformation initiatives would be considered an asset
- Change management certification or designation considered an asset

**What's in it for you?**
- Hybrid work environment.
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- Flexible Benefits from the day you join to meet the needs of you and your family.
- A friendly, collaborative, and inclusive culture.
- The opportunity to move along a variety of career paths with amazing networking potential.
- An environment of continuous learning and improvement.
- Access to our Global Learning Centre, available 24/7 for your learning needs.
- Wellness programs that support the three pillars of your health - mental, physical and financial.
- Work-life balance by scheduling your day around your priorities and having more time to spend on the important things.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual

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