Guest Service Agent

4 weeks ago

Parksville, Canada Tigh-Na-Mara Seaside Spa Resort Full time

**Responsibilities**:
The Guest Service Agent is the first and last contact at the resort for guest arriving and departing the resort. They also will take care of in house guest requests such as booking inquiries for the Cedar Dining Room and Grotto Spa.
- Complete daily checklist
- Trouble shooting challenging guest situations while bringing empathetic and responsive to guest needs
- Communicate efficiently and effectively to guest inquires and ensure follow up is completed promptly as required.
- Ensure the check in and out process is handled with the highest attention to details, which include recording each guest interaction.
- Answer all internal calls promptly within three rings with the appropriate pre determined greeting.
- Make detailed reservations for walk in resort guests and Cedar Dining room
- Dual trained agents are to assist Reservations Agents as required
- Perform clerical and administrative duties such as filing, data entry and accurate record keeping of guest information
- Work as a team in a positive and fun environment while processing all duties with accuracy and efficiency as well as assisting co-workers in all departments related to operations.
- Overcome sales resistance and strive to meet targeted selling objectives.
- Promote resort facilities and provide information pertaining to upcoming events, activities or promotions

**Perks of working at Tigh-Na-Mara**:

- Full Benefits Program
- Team Meals
- Spa, Gift Shop, Dining, and Stay discounts
- Friends & Family Discounts
- Team Discovery Excersions
- On-site Parking
- Special pricing for Helijet, Harbour Air, Iris Eye, and Bell Mobility (New and Exisiting Members)
- Large wonderful team and fun events

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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