IT Junior Support Technician

5 months ago

PointeClaire, Canada Globe Electric Full time

**IT Junior Support Technician**

Globe Electric - Montreal, QC

Are you passionate about technology? Are you looking for an opportunity to work with cutting edge tools that will impact people and move products?

We are looking for an exceptional individual to join our team to help us create, develop, maintain, scale and support great user experiences to Globe Electric’s customers, employees and stakeholders.

We offer a unique open working environment. We aim to inspire innovation and imagination in every team member. Our commitment is to our customers and products. We strive to do our best every day while feeding of each other’s positive energy

**Your Responsibilities**

As the IT Junior Support Technician, you will be responsible for the day-to-day monitoring of systems, diagnosing hardware/software problems, and providing both onsite and remote support services to all users. This also includes first level support and maintenance of our infrastructure and network operations. You will be reporting to the IT Support Team Lead and working closely with a strong team that includes talented developers, analysts and designers on a cutting-edge technology stack that impacts real people and real physical products.

Specifically, you will be involved in one or more of the following:

- Provide first level support to all users;
- Maintain equipment inventory;
- Install and configure new computer equipment;
- Printer and copier support
- Performing various server based or network related maintenance and support tasks;
- Develop, maintain and document related procedures;
- Provide escalation support to the IT Manager
- Perform other tasks related to his / her area of expertise.

**Requirements**:

- CEGEP or University degree (or equivalent) in Computer Science or in a relevant discipline
- Knowledge of Windows 10/11
- Knowledge of Windows Server Environment 2016/2019/2022
- Knowledge of Networking
- Knowledge of Microsoft Office365
- Bonus: Experience with VOIP
- Bonus: Experience with Active Directory
- Bonus: Experience with EndPoint Security
- Bilingual (English/French)

**You are**
- Creative and self-motivated, with strong analytical and problem-solving skills.
- Comfortable taking ownership of your work.
- A team player with stellar communication skills.
- Known for having strong attention to detail.

**Incentives**
- Competitive salary (contingent on pertinent experience)
- Full benefits
- Free parking
- RSP matching
- Top tier company culture that believes in promotion and growing careers from within the organization
- A chance to work with an established but expanding company that continues to innovate and develop award winning products

**The Company**

Our mission is to continue to bring passion and energy to an ever-growing, constantly evolving industry. Established in Montreal (West Island more specifically ) over 85 years ago, our award-winning company proudly represents an extensive line of high-quality products that are distributed both domestically and internationally. We're a company that not only understands market and business intelligence but thrives on it. This has allowed us to surpass our competitors and take a strong hold of a highly competitive industry. In continuing to facilitate our constant growth and visionary objectives, we are constantly seeking talented people to help cultivate these goals.

**Job Types**: Full-time, Permanent, Internship / Co-op

Pay: $42,500.00-$57,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Language**:

- English (required)

Work Location: Hybrid remote in Pointe-Claire, QC

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