Guest Service Agent
1 month ago
**REQUIREMENTS**
This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule.
**DUTIES**
The duties of this position include, but are not limited to:
- Processing payments for Vacation Rental Properties stays.
- Greeting, welcoming, and checking in guests as they arrive.
- Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
- Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
- Responding to emergencies on site, following company procedures.
- Keeping the Vacations Office neat and tidy.
- Doing a reconciliation at the end of each shift.
- Assisting the Housekeeping team, if and when the need arises.
Full-time employees qualify for group health benefits after 1 year of continuous employment.
Subsidized shared staff accommodation is available for full-time employees, _**pending availability**_. All units are fully furnished with the essentials in the bedroom, kitchen, and living room including free internet and cable. Each unit has its own kitchen, bathroom and in-suite laundry. As all units are shared we are unable to accommodate pets.
**Job Types**: Full-time, Permanent
Pay: From $20.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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