Elevator/lift Support Coordination

1 month ago

Surrey, Canada Garaventa Lift Full time

Garaventa Lift is an international company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Parts department. Primary work is fast paced customer contact where international customers receive installation, maintenance, troubleshooting and parts advice. Practical knowledge of mechanical systems, electrical controls or complex machinery is an asset. We provide training specific to our products. Compensation is based on experience and contribution to our team. Garaventa Lift is an equal opportunity employer and offers an excellent benefit package. The position is full time with shifts distributed during the department operating hours of 6 am to 5 pm Pacific Time.

**Main Responsibilities**:

- Reporting to the Technical Support Manager, the coordinator provides support to Garaventa Lift dealers, Technical Support staff and internal customers.
- The coordinator is the first point of contact for incoming technical and parts calls, triaging and distributing workflow based on customer's needs and requests.
- Distributes workflow from the Technical Support inboxes.
- Maintains customer contact in the Garaventa Lift database in accordance with the Garaventa Lift Technical Support processes.
- Gathers technical information from manuals /drawings and transmits to customers.
- Processes parts orders, identifies parts for field repair or replacement, and parts look up.
- Follows up and expedites outstanding customer concerns and customer orders.
- Follows up on pending files.
- Processes warranty documentation and claims.
- Processes RMA documentation requests and returns.

**Skills and Qualifications**:

- Fluent in English, with excellent written and verbal communication skills.
- Must be detail oriented, highly organized and time efficient.
- Proficient with Microsoft Office products.
- Knowledge of ERP and ticket systems an asset
- Exceptional customer service and interpersonal skills.
- Type 40 wpm

**About Garaventa Lift**:

  • Elevator/Lift Support Coordination

    4 weeks ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an international company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Parts department.  Primary work is fast paced customer contact where international customers receive installation, maintenance,...

  • Elevator/Lift Support Coordination

    4 weeks ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an international company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Parts department.  Primary work is fast paced customer contact where international customers receive installation, maintenance,...

  • Elevator/Lift Support Administrator

    1 week ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an international company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Parts department.  Primary work is fast paced customer contact where international customers receive installation, maintenance,...

  • Elevator/Lift Support Administrator

    1 week ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an international company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Parts department.  Primary work is fast paced customer contact where international customers receive installation, maintenance,...

  • Elevator Installation Support

    7 days ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department. **Job Details**: - Primary work is fast-paced customer contact where international customers receive...

  • Elevator Installation Support

    1 week ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.Job Details:Primary work is fast-paced customer contact where international customers receive installation,...

  • Elevator Installation Support

    4 weeks ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.Job Details:Primary work is fast-paced customer contact where international customers receive installation,...

  • Elevator Installation Support

    4 weeks ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.Job Details:Primary work is fast-paced customer contact where international customers receive installation,...

  • Elevator Installation Support

    1 week ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.Job Details:Primary work is fast-paced customer contact where international customers receive installation,...

  • Order Coordinator

    2 months ago

    Surrey, Canada Garaventa Lift Canada Full time

    Garaventa Lift is a world - class manufacturer of wheelchair lifts, LU/LA Elevators and Home Elevators. Currently, we are seeking a Service Parts Coordinator. **Position Summary** Reporting to the Order Management Manager, the Service Parts Coordinator is an important position within our team, not only ensuring that we maintain stock levels of the high...

  • Order Processing Coordinator

    1 week ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is a world - class manufacturer of wheelchair lifts, LU/LA Elevators and Home Elevators. Currently, we are seeking a full-time Order Processing Coordinator in our Surrey home office. **Position Summary**: **Job Duties**: - Answer incoming calls in a friendly and courteous manner and direct to the appropriate personnel. - Receive, review,...

  • Technical Support

    2 months ago

    Surrey, Canada Garaventa Lift Canada Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department. **Job Details**: - Primary work is fast-paced customer contact where international customers receive...

  • Technical Support

    11 hours ago

    Surrey, Canada Garaventa Lift Canada Full time

    Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department. **Job Details**: - Primary work is fast-paced customer contact where international customers receive...

  • Project Administrative Assistant

    2 months ago

    Surrey, Canada Garaventa Lift Canada Full time

    Garaventa Lift is a world-class manufacturer of wheelchair lifts, LU/LA elevators and home elevators located in Surrey, BC. Currently, we are seeking a: **Project Administrative Assistant** *** **Position Summary** Project Administrative Assistant is responsible for taking R&D documentation (changes & new designs) and assisting with implementation...

  • Project Administrative Assistant

    1 day ago

    Surrey, Canada Garaventa Lift Canada Full time

    Garaventa Lift is a world-class manufacturer of wheelchair lifts, LU/LA elevators and home elevators located in Surrey, BC. Currently, we are seeking a: **Project Administrative Assistant** *** **Position Summary** Project Administrative Assistant is responsible for taking R&D documentation (changes & new designs) and assisting with implementation...

  • Marketing Coordinator

    6 days ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is currently seeking an on-site full-time Marketing Coordinator for our Surrey, BC operation which will handle lead management, targeted marketing, customer service, and reporting for the regional sales managers. The ideal candidate will have a background supporting the sales funnel and a strong understanding of the impact of strong...

  • Marketing Coordinator

    4 weeks ago

    Surrey, Canada Garaventa Lift Full time $40,000

    Garaventa Lift is currently seeking an on-site full-time Marketing Coordinator for our Surrey, BC operation which will handle lead management, targeted marketing, customer service, and reporting for the regional sales managers. The ideal candidate will have a background supporting the sales funnel and a strong understanding of the impact of strong...

  • Marketing Coordinator

    4 weeks ago

    Surrey, Canada Garaventa Lift Full time

    Garaventa Lift is currently seeking an on-site full-time Marketing Coordinator for our Surrey, BC operation which will handle lead management, targeted marketing, customer service, and reporting for the regional sales managers. The ideal candidate will have a background supporting the sales funnel and a strong understanding of the impact of strong...

  • Marketing Coordinator

    1 week ago

    Surrey, Canada Garaventa Lift Full time $40,000

    Garaventa Lift is currently seeking an on-site full-time Marketing Coordinator for our Surrey, BC operation which will handle lead management, targeted marketing, customer service, and reporting for the regional sales managers. The ideal candidate will have a background supporting the sales funnel and a strong understanding of the impact of strong...

  • Production Scheduler

    2 months ago

    Surrey, Canada Garaventa Lift Canada Full time

    Garaventa Lift is a world - class manufacturer of wheelchair lifts, LU/LA Elevators and Home Elevators. Currently, we are seeking a Production Scheduler. **Position Summary** **Responsibilities** - Answer incoming calls in a friendly and courteous manner and direct to the appropriate personnel. - Ensure that production schedules are created, maintained,...