Elevator Installation Support

4 weeks ago

Surrey, Canada Garaventa Lift Full time
Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.

Job Details:
  • Primary work is fast-paced customer contact where international customers receive installation, maintenance, and troubleshooting advice.
  • Practical knowledge of mechanical systems, electrical controls, or complex machinery is an asset.
  • We provide training to strengthen knowledge of hydraulics, electronic controls (PLC), electrical and mechanical systems specific to our products.
  •  Compensation is based on experience and contribution to our team.
  • Garaventa Lift is an equal opportunity employer and offers an excellent benefits package.
  • The position is full time with shifts distributed during the department operating hours of 6 am to 4:30 pm Pacific Time.

Main Responsibilities:
  • Reporting to the Technical Support Manager, a Technical Support Product Specialist acts as the gateway to Garaventa for field technical issues related to our lifts.
  • Communicates with customers via email, telephone, and in-person (ability to travel).
  • Tier 1 troubleshooting (identification of issues and communication known solutions).
  • Tier 2 troubleshooting (use of schematics, wiring diagrams, and sequence of operations to determine faults).
  • Tier 3 troubleshooting (field inspection, liaises with engineers, product managers, and other subject matter experts to develop and execute resolutions).
  • Gathers technical information from manuals /drawings and transmits to customers.
  • Processes parts orders, identifies correct parts for field repair or replacement, and parts lookup.
  • Processes and adjudicates warranty and claims.
  • Identifies quality issues and defect patterns.
  • Assists in the creation and distribution of technical and product bulletins.
  • Limited travel (ability to travel outside Canada on business).
  • Other relevant tasks as assigned.

Skills and Qualifications:
  • Elevator Mechanic, Electrician, or Mechanic preferred. Equivalent field experience is accepted.
  • Fluent in English (additional languages are beneficial).
  • Excellent written communication and clear, concise verbal communication.
  • Exceptional customer service skills.
  • Ability to work with minimal supervision.
  • Goal and team-oriented.

Benefits:
  • Employer Paid Benefits Program
  • Extended Dental
  • Extended Medical
  • RRSP Program


About Garaventa Lift:

At Garaventa Lift, we believe and work to guarantee accessibility and mobility to everyone. Since our start, we have been obsessively passionate about it and our mission is to help people achieve it.The roots of the company go back to 1928 in the beautiful Swiss Alps where Karl Garaventa built his very first of many cable cars.Since then, Garaventa Lift has grown into a global leader with a strong presence worldwide.The Garaventa Lift Group is now a prominent reality in America, Asia, Europe and Oceania standing for reliability, security and innovation of accessibility products to create an accessible world.We work to deliver custom lift solutions for commercial and residential applications and bring our engineering expertise and high-quality standards to remove architectural barriers for millions of people worldwide.

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