Technical Support

4 days ago

Surrey, Canada Garaventa Lift Canada Full time

Garaventa Lift is an International company specializing in the design and manufacturing of wheelchair lifts and home elevators. We have an immediate opening for a talented, energetic, and detail-oriented individual in our Technical Support department.

**Job Details**:

- Primary work is fast-paced customer contact where international customers receive installation, maintenance, and troubleshooting advice.
- Practical knowledge of mechanical systems, electrical controls, or complex machinery is an asset.
- We provide training to strengthen knowledge of hydraulics, electronic controls (PLC), electrical and mechanical systems specific to our products.
- Compensation is based on experience and contribution to our team.
- Garaventa Lift is an equal opportunity employer and offers an excellent benefits package.
- The position is full time with shifts distributed during the department operating hours of 6 am to 4:30 pm Pacific Time.

**Main Responsibilities**:

- Reporting to the Technical Support Manager, a Technical Support Product Specialist acts as the gateway to Garaventa for field technical issues related to our lifts.
- Tier 1 troubleshooting (identification of issues and communication known solutions).
- Tier 2 troubleshooting (use of schematics, wiring diagrams, and sequence of operations to determine faults).
- Gathers technical information from manuals /drawings and transmits to customers.
- Processes parts orders, identifies correct parts for field repair or replacement, and parts lookup.
- Processes and adjudicates warranty and claims.
- Identifies quality issues and defect patterns.
- Assists in the creation and distribution of technical and product bulletins.
- Limited travel (ability to travel outside Canada on business).
- Other relevant tasks as assigned.

**Skills and Qualifications**:

- Elevator Mechanic, Electrician, or Mechanic preferred. Equivalent field experience is accepted.
- Fluent in English (additional languages are beneficial).
- Excellent written communication and clear, concise verbal communication.
- Exceptional customer service skills.
- Ability to work with mínimal supervision.
- Goal and team-oriented**.**

**Benefits**:

- Employer Paid Benefits Program
- Extended Dental
- Extended Medical
- RRSP Program

**About Garaventa Lift Canada**:

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