Project Manager Ii

4 weeks ago

Toronto, Canada St. Michael's Hospital Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Project Manager II.

Operational Excellence is a department within the Quality and Performance portfolio. Our team is the support that drives a culture of improvement including cascading improvement capabilities and quality management systems across the organization. The department includes the Improvement Team, Accreditation and organizational oversight of Polices, Procedures and related documents. Operational Excellence works seamlessly with Patient Safety and Patient Experience teams to support the overall Unity Health quality program.

The Improvement Team provides an integrated approach to project management including tools, processes and cross functional expertise. The team is a corporate resource designed to support and consult with clinical programs and support services; allows for integration and involves other departments such as Finance, Decision Support, Human Resources, Communications, Patient Experience, Safety and Risk to ensure that initiatives are executed so Unity Health delivers the best care experiences.

**On a practical level, you will**:
**Operational Excellence & Continuous Improvement**:

- Provide leadership for complex improvement initiatives across the network, including opportunity identification, initiative design, planning, facilitation, management, implementation, monitoring and evaluation.
- Facilitate and manage improvement projects, including Value Stream Mapping, Kaizen, 6S events, FMEA, PDSA, metrics development, process mapping and other Lean/Six Sigma tools and methods.
- Monitor improvement activities, identify and evaluate root causes for performance shortfalls and gaps, and recommend innovative strategies for improved outcomes.
- Work in conjunction with other team members to ensure linkages between different initiatives are appropriately identified and managed.
- Develop and implement an improvement reporting strategy for all initiatives and on-going key performance indicators.
- Collaborate with teams in the development of evidence-based measurement and metrics to compare performance against industry standards and peer organizations.
- Analyze key performance indicators with a focus on data quality to make recommendations on practice to ensure that the program is meeting targeted outcomes.
- Incorporate patient partnered care philosophy into all improvement work.

**Capacity Building & Organizational Effectiveness**:

- Provide expert level improvement knowledge and lead capacity building in improvement methodologies (Lean, Six Sigma, IHI) across the network to build a culture of continuous, sustainable improvement.
- Continuously advances operational effectiveness through the coaching and training of staff in the use of continuous improvement tools and methodologies.
- Facilitate training and education sessions.

**C**ollaboration and Performance Improvement within broader health care system**:

- Profile and represent improvement successes via abstract, poster and manuscript development and submission; attend conferences as required.
- Support partners at the local, regional and system level and work on projects to improve quality beyond the hospital.
- In collaboration with stakeholders, collect and use data to measure quality of care improvement outcomes related to patient/resident/staff satisfaction and clinical and initiatives.

**Accreditation**:

- Review accreditation standards and support the leadership, clinical and non-clinical teams in ensuring necessary processes are in place to meet all standards.

**General & Relationship Management**:

- Prepare report, briefing notes and presentations for all levels of the organization, including Board, Executive, Senior Leadership, Management and Staff.
- Support the execution of strategic plan and cascading departmental goals and operational plan.
- Build trust with staff, providers, patients and peers through excellence, respect, integrity, compassion, honesty, transparency, professionalism and accountability**.**

**QUALIFICATIONS**
- Master’s degree in related field (Healthcare Administration, Business Administration, Quality).
- Expertise in quality improvement including the IHI Model for Improvement, change management and process redesign concepts; minimum green belt Lean/Six Sigma certification required.
- Current registration with a health professional regulatory body an asset.
- A minimum 3

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