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Product Owner, Business Intelligence and Analytics

4 months ago

Ottawa, Canada i-Sight Full time

Free to be remarkable._

With the feel and soul of a startup, i-Sight offers an alternative to case management enterprise software that blows the competition away.

You don’t get a dream team this awesome without knowing how to let loose. While our team prides itself on surpassing customer expectations, executing as part of a high-performance team, and supporting the career growth of champions, we never forget the importance of a healthy work life balance that gives personal priorities as much weight as the job. When you take care of your own, they come back and crush deliverables with care and mastery.

**What You’ll Get by Joining our Team**:

- You will be embraced by a massive community of like-minded individuals
- You will level up your skills and experience what true mastery feels like
- You will get your fingerprints on really cool stuff

**Perks and Benefits**:

- Casual and flexible work environment, including the ability to work fully remote
- Competitive company-paid benefits plan
- Generous professional development budget
- Half day Fridays in the summer

**What You’ll Do**

As a Product Owner, you will get to work directly with our customers to understand their business intelligence and reporting requirements along with insights that drive the most value. You will serve as the voice of customer or end-user in respective domain by engaging in continuous discovery to understand customer needs, while you collaborate with product & engineering team to establish and evolve our business intelligence & analytics capabilities.

You will also have the opportunity to collaborate with sales and marketing continuously to build feedback loops and support go-to-market programs and execution. Reporting to the SVP, Product, you will lead data-driven product usage design and collection of key metrics including utilization, segmentation, feature adoption, and user behavior among others and analytics to help support product prioritization, pricing, and go-to-market initiatives, and leverage both quantitative and qualitative data to assess feature performance and inform prioritization.

**Main Responsibilities**:

- Maximizing the value of the Business Intelligence and Analytics for our customers
- Connecting with, identifying the problems of and understanding our customers’ needs
- Managing and prioritizing the product backlog
- Supporting development as the go-to person for product requirements and customer needs
- Contributing to the overall vision and roadmap
- Designing, developing, and analyzing product usage metrics in collaboration with team
- Lead business requirements and process reviews
- Conducts data analysis and data visualizations to support decision-making
- Responsible for roadmap prioritization, communication and execution including tradeoffs involving customer value, cost, and speed to execution
- Ensures the appropriate management of sprints, iterations, releases and supports estimation and status communication
- Assists with triaging, root cause analysis and remedy of data quality

**Qualifications**

Mandatory:

- Bachelor’s degree in a technical major
- 5+ years’ experience in SaaS and analytics
- Ability to interact with customers
- I. platform experience (e.g., Tableau, PowerBI, Sisense, Yellowfin, etc.)
- Data Warehousing (modeling, transformations, data integration, etc.)
- Advanced knowledge of Analytical & Visualization methodologies
- Knowledge of database design, performance tuning and troubleshooting
- Proficient in SQL

Assets (Nice to Have):

- Yellowfin experience
- Multi-tenant migration
- GRC marketplace experience
- Full product lifecycle experience (i.e., launching new and improving existing products)