Front Line Manager
1 month ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
Aviva is seeking an outstanding leader to help our fast-growing Direct Business reach new heights. This outstanding opportunity will allow you to directly craft the future of our Direct Channel by leading a dynamic team and driving outstanding sales results. Reporting to the AVP Direct Sales, you will provide leadership and development to a team of Sales agents, ensuring flawless operational efficiency and customer experiences.
Come join our team
About the Opportunity
What You'll Do- Drive strong sales results with a strict focus on customer experience and high employee engagement.- Ensure continuous improvement and achievement of operational efficiency.- Provide support, leadership, and mentoring to Sales staff to achieve high levels of performance.- Actively lead projects, development, and implementation within the Digital and Direct Channel.- Manage performance and provide mentorship, leading a team of Insurance Agents to meet sales and business objectives.- Implement and adhere to established underwriting guidelines and practices to build and maintain a profitable book of business.- Drive the digital evolution of Aviva Direct Agency to offer channel choice to customers.
What You'll Bring:
- College Diploma or equivalent work experience in insurance.- 3 - 5 years of progressive experience within a Direct Insurance Sales environment.- Advanced understanding of Aviva Direct Agency guidelines, processes, and systems.- Proven leadership and mentoring capabilities with experience in project work.- Strong analytical and project management skills.- Proven focus on Sales, Customer Experience, and Employee Engagement.- Broad knowledge and understanding of Personal Lines insurance and Underwriting.- Self-starter with a quick learning ability.- Excellent written and verbal communication skills with the ability to build effective relationships with teams and get results through a collaborative approach with collaborators.- Solid ability to handle and resolve business and customer problems.- Working towards or completion of CIP designation.- Good understanding of Direct Insurance Inbound Sales Centre operations.
What You’ll Get:
- The salary band for this position ranges from $64,200 - $119,200. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs passionate about gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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