Consultant, Business Process Optimization

1 month ago

Dartmouth, Canada ADP Full time

ADP is hiring an experienced Consultant, Business Process Optimization (BPO) to join a dynamic team of senior consulting professionals (BPO Business & Process Optimization). In this position, you'll help our clients leverage ADP's exceptional business solutions and HCM know how so they can focus on what matters most to them - growing their business.

The BPO Consultant interacts with our clients and all levels within their organization with a high degree of professionalism to architect business solutions with a high level of accuracy based upon a clearly defined project scope. Our goal is to contribute towards improved quality, efficiency, satisfaction, and client loyalty in addition to loss prevention.

Unlock Your Career Potential: Human Resources at ADP. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients you work across all HR disciplines management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

**Responsibilities**:
The BPO Business Optimization Consultant is responsible for the ongoing development and delivery of optimization services in an existing business setting that relate to implementing efficiencies and solidifying the business partnership. You will be responsible to ensure ADPs systems and processes are optimally configured to meet the client HCM demand. Provide leadership and dedicated ownership of complex business optimization projects, acting as the lead consultant partnering with skilled associates within the organization.
- Project leadership: assess scope, build plans, build efficiencies logs, architect holistic solutions, manage resource implementation of solutions, track progress, support client testing, cut over, and go live activities.
- Identify relevant data points to be gathered and analyzed.
- Perform fit-gap analysis and work to define change strategies.
- Present key recommendations to our clients' representatives.
- Monitors project progress and provides regular updates to the client, and vested ADP stakeholders.

**Qualifications**:

- 3-5 years of experience with NAHCM or Autopay WorkforceNow
- 5 years of business consulting and/or HCM/ERP integration experience
- 5 years project or people management
- Experience implementing or processing HCM, Payroll, Benefits, and/or ERP solutions
- Highly developed planning, organizational, and negotiating skills; can manage multiple stakeholders, tasks, and meet deadlines
- Superior client service and communication skills (both verbal and written) and strong active listening skills
- Ability to collaborate and work effectively within cross functional teams
- English/French bilingualism

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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