Current jobs related to Service Support Representative - Fort McMurray - Finning Canada

  • Mining Support Representative

    3 months ago

    Fort McMurray, Canada Finning International Inc. Full time

    Company: Finning Canada Worker Type: Permanent Position Overview: Finning is seeking a Mining Support Representative to provide innovative solutions and product support to our customers. You will maximize customer fleet productivity and create balanced product support growth. Additionally, you are tasked to increase Finning’s parts and service market...

  • Technical Service Representative

    2 weeks ago

    Fort McMurray, Canada Finning Full time

    Job Summary:We are seeking a skilled Technical Service Representative to join our team at Finning. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their equipment is running smoothly and efficiently.Key Responsibilities:Coordinate customer visits, set agendas, and provide...

  • Technical Service Representative

    2 weeks ago

    Fort McMurray, Canada Finning Full time

    Job Summary:We are seeking a skilled Technical Service Representative to join our team at Finning. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their equipment is running smoothly and efficiently.Key Responsibilities:Coordinate customer visits, set agendas, and provide...

  • Customer Support Representative

    1 month ago

    Fort McMurray, Canada Meeko Supermarket Inc Full time

    Position OverviewAs a Customer Support Representative at Meeko Supermarket Inc, you will play a vital role in ensuring customer satisfaction and enhancing the overall shopping experience.Key ResponsibilitiesAct as a liaison for our organization, effectively communicating with customers.Respond to inquiries both in writing and verbally, providing clear and...

  • Technical Service Representative

    4 weeks ago

    Fort Mcmurray, Canada the Ladders Full time

    Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:The Technical Service Representative is primarily responsible for retaining good customer relationships, supporting customer machines, and improving the operation and maintenance of Mining Shovels to Caterpillar OEM sta

  • On-Site Service Representative

    2 weeks ago

    Fort McMurray, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused On-Site Service Representative to join our team at CB Canada. As an On-Site Service Representative, you will play a critical role in supporting our customers' inventory management needs by providing exceptional service and solutions.Key ResponsibilitiesCustomer Service: Provide top-notch...

  • On-Site Service Representative

    2 weeks ago

    Fort McMurray, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused On-Site Service Representative to join our team at CB Canada. As an On-Site Service Representative, you will play a critical role in supporting our customers' inventory management needs by providing exceptional service and solutions.Key ResponsibilitiesCustomer Service: Provide top-notch...

  • Sales and Service Representative

    3 days ago

    Fort McMurray, Canada Acklands-Grainger inc. Full time

    {"Job Title": "Sales & Service Representative", "Job Summary": "As a Sales & Service Representative at Acklands-Grainger inc., you will play a key role in driving profitable sales growth and customer service through understanding. You will work under the general direction of the Onsite Leadership team to support the growth of the onsite...

  • Sales and Service Representative

    3 days ago

    Fort McMurray, Canada Acklands-Grainger inc. Full time

    {"Job Title": "Sales & Service Representative", "Job Summary": "As a Sales & Service Representative at Acklands-Grainger inc., you will play a key role in driving profitable sales growth and customer service through understanding. You will work under the general direction of the Onsite Leadership team to support the growth of the onsite...

  • Customer Service Representative

    3 days ago

    Fort McMurray, Canada Sam's Auto Shop Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sam's Auto Shop.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, or in-personRespond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and maintain...

  • Customer Service Representative

    3 days ago

    Fort McMurray, Canada Sam's Auto Shop Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sam's Auto Shop.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, or in-personRespond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and maintain...

  • Customer Service Representative

    6 days ago

    Fort McMurray, Canada Sam's Auto Shop Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sam's Auto Shop.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, or in-personRespond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and maintain...

  • Customer Service Representative

    6 days ago

    Fort McMurray, Canada Sam's Auto Shop Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sam's Auto Shop.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, or in-personRespond to customer inquiries and resolve issues in a timely and professional mannerProcess customer payments and maintain...

  • Customer Service Representative

    4 weeks ago

    Fort McMurray, Canada BEST CHOICE TRUCKING LTD Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at BEST CHOICE TRUCKING LTD.Key ResponsibilitiesClient Support: Provide exceptional support to clients and the public with basic information, ensuring a positive experience.Appointment Management: Effectively manage customer...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CB Canada. As an On-Site Service Representative, you will play a critical role in supporting our customers' business needs by providing exceptional service and solutions.Key ResponsibilitiesCustomer ServiceProvide top-notch service to...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CB Canada. As an On-Site Service Representative, you will play a critical role in supporting our customers' business needs by providing exceptional service and solutions.Key ResponsibilitiesCustomer ServiceProvide top-notch service to...

  • Cleaning Services Representative

    3 weeks ago

    Fort McMurray, Canada RVI Cleaning Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team at RVI Cleaning Services as a Cleaning Services Representative. In this role, you will be responsible for maintaining a clean and safe environment for our clients.Key ResponsibilitiesCleaning and Sanitizing: Sweep, mop, wash, and polish floors, dust furniture,...

  • Cleaning Services Representative

    3 weeks ago

    Fort McMurray, Canada RVI Cleaning Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team at RVI Cleaning Services as a Cleaning Services Representative. In this role, you will be responsible for maintaining a clean and safe environment for our clients.Key ResponsibilitiesCleaning and Sanitizing: Sweep, mop, wash, and polish floors, dust furniture,...

  • Customer Service Representative

    4 months ago

    Fort McMurray, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Fort McMurray, ABRed Arrow is currently looking for a part-time Customer Service Representative based out of our Fort McMurray office. The successful candidate must have flexible availability as shifts can include days, evenings, weekends and holidays. This role offers approximately 30 - 40 hours per week and has the...

  • Customer Service Representative

    2 weeks ago

    Fort McMurray, Canada Sam's Auto Shop Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sam's Auto Shop. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAnswering...

Service Support Representative

4 months ago

Fort McMurray, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
The Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field.

As the Service Support Representative, you are accountable for ensuring that service and repairs are provided in the most cost effective and efficient manner, while ensuring an exceptional customer experience.

We are looking for people who are passionate about providing exceptional customer service, building relationships and have a keen interest and aptitude for equipment repair and maintenance.

We look forward to you joining our team

**Job Description**:

- Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs
- Research, develop and provide estimated completion date based on identified scope of work.
- Recommend and provide alternate solutions or options to the customer
- Manage all customer service and warranty repair process including: ensuring compliance with service-related policies (WO signing, travel, etc.)
- Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
- Develop a communication plan to ensure a clear understanding of service requests, timelines and deliverables, incorporating all key stakeholders
- Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience

Qualifications:

- 5-8 years of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
- Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
- Blue Seal certification would be beneficial
- Strong communication (both verbal and written)
- Demonstrated mechanical aptitude, project management and prior customer service experience
- Project Management training (PMP) would be an asset
- Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks

Note:

- This position is based out of our Mildred Lake location
- Permanent, full-time role
- Continuous day shift 14 on, 14 off
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment