Associate Consultant, Managed Services

1 week ago


Toronto, Canada Vena Solutions Inc. Full time

Canada
- This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._
- OR_

US
- This position will be completely remote as we do not have an office in the US._

Position Summary

What you will do:

- Maintain and manage a portfolio of customers subscribed to Expert Services offering
- Build and foster strong client relationships, gaining credibility and trust
- Regularly touch base with clients throughout the contract life cycle and participate in business reviews and product feature demonstrations
- Conduct one-on-one training session and provide ad-hoc coaching for design and template construction
- Provide technical configuration for the customer including data modeling, Vena scripts, template build/design etc.
- Work with clients on strategic planning and roadmap for expanded use of Vena
- Partner with Customer Success team to nurture the customer in being a Vena advocate and identify expansion opportunities
- Other duties, as assigned

Does this sound like you?
- You have 2+ years of software implementation, consulting or finance/accounting experience
- You are customer service focused and in possession of superior client interaction skills, with the ability to communicate to all levels across an organization You have exceptional organizational, presentation, and communication skills
- Possess advanced proficiency in Excel, with experience in working with and building models utilizing advanced functions and formulas
- You are a proven top performer with a diligent work ethic and willingness to go the extra mile to ensure Customer Success
- You have technical prowess, love to play with technologies, and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
- You are tenacious and have a talent for solving sticky situations, creating consensus and turning customers into advocates
- You are a great team player and can also thrive in self-managed and independent environments
- Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process._



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