Manager, Mobile Licensing Enforcement

5 days ago

Mississauga, Canada City of Mississauga Full time

Req ID: 24844
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 05/12/2024

**Job Summary**:
The Manager of Mobile Licensing is responsible for leading Mobile Licensing supervisors, administrative staff, and Municipal Law Enforcement Officers. The Manager ensures alignment with corporate strategic priorities, manages the organizational structure, training, operational procedures, budget and resources of the section. Drafting and enforce by-laws and overseeing the administration of licence issuance to multiple sectors is a key part of this function.

**Duties and Responsibilities**:

- Provide strong leadership by managing, coaching, motivating, and developing staff to achieve departmental goals.
- Brief senior officials including management and city council, as required both in writing and verbally.
- Proactively anticipate community issues, assess their impact, and develop comprehensive plans for resolution.
- Develop and implement a bi-annual business plan in alignment with organizational objectives.
- Create and manage the operating budget, monitoring expenses, and revenues effectively.
- Conduct internal and external investigations on various concerns, ranging from resident and industry complaints to HR matters.
- Ensure consistent enforcement of municipal by-laws and provide education to stakeholders seeking information.
- Represent the Enforcement section at conferences, engage with external governmental agencies, and participate in external committees and License Appeal Tribunals.
- Liaise with stakeholders and the public to resolve issues, address escalated complaints, and develop strategies for long-term solutions.
- Conduct risk assessments of applicants and develop risk management plans in coordination with internal and external partners.
- Resolve complex complaints and concerns, providing recommendations to the Mayor and/or Members of Council.
- Prepare annual work plans aligned with Service Area Business Plans, incorporating key compliance and licensing initiatives.
- Represent the division in meetings and initiatives with other divisions, service providers, and government bodies.
- Maintain accuracy, security, and integrity of database information.
- Support strategic divisional and corporate initiatives as needed.

**Skills and Qualifications**:

- Must have a minimum of 5 years of progressive experience, including at least five years of management or supervisory experience in enforcement and operational environment.
- Must have a post-secondary education, preferably in Public Administration, Business Administration, Law Enforcement, or related fields. Equivalent experience may be considered.
- Proven ability to lead diverse teams, emphasizing innovation, collaboration, transparency, and accountability.
- Excellent writing skills for preparing detailed business proposals and corporate reports.
- Proficiency in financial analysis and reporting, budget development, expenditure forecasting, and interpreting financial reports.
- Strong knowledge of relevant by-laws and government legislation, with the ability to interpret complex language.
- Effective communication and persuasion skills to advise elected officials, stakeholders, and the public.
- Superior critical thinking and decision-making abilities, with an innovative and outcome-oriented approach.
- Flexibility to manage multiple tasks in a fast-paced environment with shifting priorities. Advanced computer skills in Microsoft Word, Excel, and PowerPoint. Knowledge of SAP and workflow management systems is an asset.Hourly Rate/Salary: $ 109,154.00 - $ 145,540.00
Hours of Work: 35
Work Location: Mavis North, Enforcemnt/C Stor
Department/Division/Section: CPS/Corporate Services Dept, CPS/Enforcement Division, Mobile Licensing Enforce
Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

**Equity, Diversity and Inclusion**
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

**Accommodations**
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any mate

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