Staff UX Researcher

7 months ago


Toronto, Canada Homebase Full time

**Hi, Future Homie**

As a Homie, you'll be part of an **_unstoppable_** team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We're revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

**As a Homie, you will make an impact by**

We are looking for an experienced, mission-driven User Researcher who wants to make a difference in the lives of the small business owners and employees we serve. You'll report directly to our Head of Design & Research, and be an integral part of growing our research culture and practice at Homebase. You'll partner with engineers, product managers, and designers to shape the Homebase roadmap and deliver meaningful outcomes for our customers.

At Homebase, each product designer and product manager is responsible for researching and talking to customers directly. We _also_ need a deeply experienced user research expert who can lead large, strategic initiatives. That's you

You'll look proactively across our different product areas to identify learning opportunities. You'll run those studies with qualitative and quantitative methods, and work with colleagues to translate your findings into actionable insights. You'll embody our value of No Day Wasted, identifying the quickest way to find high-quality answers to our research questions.

You'll take a leadership role in identifying user research best practices and help create the long-term vision for the Homebase Design & Research Team, influencing your colleagues through qualitative and quantitative data as well as generally accepted best practices.

**As a Homie, you are a bar raiser, which means**
- You have a strong background in qualitative and quantitative research methods, early-stage concept testing, and broad discovery
- You enjoy supporting your colleagues in learning best practices for research.
- You've owned research projects from concept to implementation through sound planning, execution, and influencing product roadmaps.
- You balance user needs with business impact
- You are comfortable navigating ambiguity in a fast-paced environment
- You've demonstrated that you can balance speed and quality, keeping our customers' needs central to your work.
- You demonstrate a sense of ownership and accountability for the team's work and outcomes — the good and the bad.
- Have a learning mindset. You are sensibly curious with a desire to learn continuously.
- You demonstrate humility, knowing that our work isn't about us; it's about building in service to our customers. You share credit with team members and welcome collaboration, ideas, and feedback.
- You bring 8+ years of experience leading user research in a consumer-grade environment
- You have an understanding of the unique needs of B2B research is a plus
- You have a formal education in user experience design
- You are familiar with Figma

**What We Offer**
- Stock Options - Everyone is an Owner
- Competitive group health benefits coverage for you and your eligible dependents
- Group Investments, TFSA as well as an RRSP plan which offers a 4% company match
- Employer supplemented Medical, Dental, and Vision Insurance Plans
- Company-paid holidays and 20 days accrued PTO per year
- Continued learning and development stipend
- Paid parental leave after 1-year of service
- Top-of-the-line equipment and stipend for workspace setup
- Work from home days, Monday, Thursday, & Friday
- Meals provided at our vibrant workspaces
- Team offsites and monthly opportunities to engage with fellow Homie

**What to Expect During the Interview Process**:

- Meet the Talent Team with Alex V.
- Meet the Head of Design & Research with Janet T.
- Research Portfolio Presentation with members of the Product & Design team
- Meet the VP of Product with Sharad G.
- Professional Reference Checks
- Background Check + Offer Stage Welcome to the team, Homie
- **Diversity, Equity, and Inclusion at Homebase**

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to apply

**About Us**
Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don't call us "Human Capital Manageme


  • Staff UX Researcher

    7 months ago


    Toronto, Canada Faire Full time

    **About Faire** Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your...

  • UX Researcher

    4 days ago


    Toronto, Canada theScore Full time

    theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players....

  • UX Researcher

    7 months ago


    Toronto, Canada illumin Full time

    **Position Overview**: We are seeking a talented and experienced UX Researcher to join our team. As a UX Researcher, you will play a crucial role in understanding user behavior, needs, and motivations to inform the design and development of our products. This position offers an exciting opportunity to contribute to the growth and success of illumin by...

  • UX Researcher

    6 months ago


    Toronto, Canada Adevinta Full time

    Kijiji is the #1 online classifieds site in Canada and one of Canada’s top 10 most-visited digital sites. We reach nearly half of Canadian internet users monthly. We’re a leader in helping users find and trade goods and services in their communities, including Autos, Real Estate and Jobs. We’re proud of our engaged, results-oriented and collaborative...

  • UX Research Analyst

    2 days ago


    Toronto, Canada Porter Airlines Inc. Full time

    Porter Airlines is looking for an experienced UX Research Analyst to join our growing Digital Team in taking Porter’s digital user experience across platforms to the next level. This role reports directly to the Director, CX Digital Solutions and works closely with UX Researchers, UX/UI Designers and Content Writers. Using your quantitative research...


  • Toronto, Canada Valgenesis Full time

    **A Bit About Us**: We’re a rapidly growing global SaaS company that helps life-science organizations bring lifesaving products to market with increased quality and reduced ecological impact. Our customers include 30 of the top 50 global pharma and biotech companies. We lead our market through innovation and by delivering value over web, mobile, IOT, and...

  • UX Researcher

    2 days ago


    Toronto, Canada Thoughtstorm Full time

    **Position: - UX Researcher - Senior** **Location: 222 Jarvis St Toronto, ON** **Contract: - 6-12+ months** - skills/knowledge of product management, specifically being able to contribute to a roadmap for product improvements in an **agile development cycle.**: - ability to **explain and justify design choices with user-research based evidence**: -...

  • UX Researcher

    3 months ago


    Toronto, Canada Achievers Full time

    Achievers is looking for a UX Researcher who is passionate about creating human-centred products that empower meaningful connections in the workplace. You’ll champion an empathetic approach to research that drives thoughtful user experiences through strategy, collaboration, and discovering user insights that help solve complex problems. We’re looking for...

  • UX Researcher

    16 hours ago


    Toronto, Canada Genesys Full time

    As the UX Researcher, you’ll help build the next-generation, cloud-based customer experience platform. This role works with an outstanding group of designers, product managers and engineers across the globe to design, build, and deliver intuitive and elegant experiences. This role will be responsible for creating compelling and delightful experiences...

  • Sr. UX Researcher

    2 weeks ago


    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Sr. UX Researcher

    1 month ago


    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Sr. UX Researcher

    1 month ago


    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Sr. UX Researcher

    1 month ago


    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • UX Researcher

    16 hours ago


    Toronto, Canada UpBeing Full time

    **Who we are**: UpBeing is also a way of thinking that is at the heart of our company. We believe every person is on their own personal journey towards flourishing. We want to move people up from their wellbeing baseline everyday and move their baseline up over time. We take this same approach as an employer, ensuring that the work we do together is...

  • UX Researcher

    3 days ago


    Toronto, Canada ACTO Full time

    User Experience Researcher **Job Type**: Full-time **Responsibilities**: - Lead research activities for multiple initiatives across different channels - Collaborate with stakeholders. Build and maintain relationships with designers, product managers, and leadership to determine research needs and timelines. - Determine, plan and recommend the most...

  • UX Researcher

    3 days ago


    Toronto, Canada ACTO Technologies Full time

    **User Experience Researcher** *** **Responsibilities** - Lead research activities for multiple initiatives across different channels - Collaborate with stakeholders. Build and maintain relationships with designers, product managers, and leadership to determine research needs and timelines. - Determine, plan and recommend the most efficient and effective...

  • UX Research Intern

    3 days ago


    Toronto, Canada Leapgrad Corp. Full time

    **Responsibilities**: LeapGrad is a student professional networking app uniquely designed to transform the job market industry. The purpose of LeapGrad is to disrupt the job market industry by introducing the first-ever two-sided platform targeted to both students/grads and employers. LeapGrad implements a wide range of unique and compelling features that...

  • UX Research Assistant

    7 months ago


    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. For this particular role, it would be great if you could come and hang out in real life once a week at our Toronto office!_ **About Resolver**: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear...

  • Sr. UX Researcher

    1 month ago


    Toronto, Ontario, Ontario, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • UX Researcher

    2 days ago


    Toronto, ON, Canada Creative Circle Full time

    Our client is looking for a UX Researcher to join their team for a 2-3 month project. This is remote, and 40 hours per week. What you'll be doing as the UX Researcher in this role: - Proactively identifying opportunities for research to inform product strategy and design decisions, and create alignment around those opportunities and results. - Designing...