Night Supervisor Front Desk

3 weeks ago

PointeClaire, Canada Easton's Group of Hotels Inc. Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

The DoubleTree by Hilton Pointe-Claire is a 311 room full service hotel, owned and operated by Eastons’ Group of Hotels. It’s landmark property has the ideal combination of a suburban hotel with the convenience of an airport near by. It features a restaurant, Marquis Bar & Grill, Lounge, Room Service and 14 meeting rooms. Minutes away to major corporations, shopping, restaurants, and sporting venues in Montreal's West Island. Travelling on business, pleasure or with your sports team everyone will be charmed by our upscale DoubleTree by Hilton Pointe-Claire.

**Benefits**:

- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Career Development
- Hotel Discounts at Hilton** **Properties

**The Front Desk/ Night Supervisor will work 2 overnights as a Night Supervisor and 3 shifts as a Front Desk Supervisor either evening or morning shifts. Responsible that all procedures and duties are being followed by supervising the employees. Act as the main liason between the guest and the hotel, while ensuring guest satisfaction throughout the duration of their stay by providing an exceptional service. **Responsible for the safety & security when on duty. Assist the night auditor and night cleaner when needed.**

**To efficiently review the day’s transactions and perform a complete evaluation of hotel revenue.**
- Responsibilities- Offer support and assistance to management in the following areas
- Ensure 100% Guest Satisfaction
- Implement, maintain and ensure adherence to all company policies and procedures
- Completion of administrative work assigned
- Dealing with Guest Relations
- Must be familiar with complaint resolution and general office administration
- Assist the Front Office Manager in supervising the operations of the Front Desk
- Maintain a daily report of departmental incidents
- Perform Front Office Managers’ tasks during absence
- Guest complaints must be handled promptly and professionally by speaking in an attentive, natural, and courteous manner.
- Handle reservations inquiries.
- Perform any other tasks assigned by the company if needed.
- Deliver Express check outs to all departing guests.
- Pickup all breakfast cards on room doors before 6am and remit to Room Service before 6:30am.
- Lock all inside doors and verify that all departments, offices are locked ( night shift)
- Parking patrol through the night (night shift)
- Floor patrol including reporting of all discrepancies on the floors.
- Complete a night report (report all incidents, guest related issues, security, and safety issues)
- Participate in Hotel directed training and development programs.
- Minimum 1 year experience as a customer service representative or/and supervisor position
- Other duties may be added as needed.

**Job Requirements**
- Must be able to work flexible hours with varied shifts (night shifts, day shifts, evening shifts, weekends and holidays)
- Must have excellent communication skills and be self motivated
- Must have positive attitude
- Excellent interpersonal and administrative skills
- Proven ability to manage multi-tasked assignments, follow deadlines and deal with stressful situations.
- Must have computer skills
- Must be bilingual

  • Night Supervisor Front Desk

    3 weeks ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk

    1 week ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Supervisor

    4 weeks ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    **FUNCTION / PROPERTY DESCRIPTION** Complete all functions related to front desk/reservations and other tasks as asked by the department. **RESPONSIBILITIES**: Offer support and assistance to the Front Office Manager with: Manage reservations, rooms and booking system to maximize revenue. - Development of schedules, control of absences and holidays. -...

  • Front Desk Supervisor

    7 days ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    **FUNCTION / PROPERTY DESCRIPTION** Complete all functions related to front desk/reservations and other tasks as asked by the department. **RESPONSIBILITIES**: Offer support and assistance to the Front Office Manager with: Manage reservations, rooms and booking system to maximize revenue. - Development of schedules, control of absences and holidays. -...

  • Front Desk Supervisor

    3 weeks ago

    Pointe-Claire, Canada Embassy Suites par Hilton Montréal Aéroport Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Hotel Front Desk Manager

    4 weeks ago

    Pointe-Claire, Canada Tec.Ho.Tel Inc. Full time

    MUST LIVE IN MONTREAL OR SURROUNDING AREAS. ***: Oversees all guest services operations at the front desk to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) Fosse. The Front Office Manager has overall responsibility for supervising Front Desk Agents & Night Auditors to ensure total guest satisfaction....

  • Front Desk

    2 weeks ago

    Pointe-Claire, Canada Easton’s Group of Hotels Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities Welcomes guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room...

  • Front Desk

    2 weeks ago

    Pointe-Claire, Canada Easton’s Group of Hotels Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities Welcomes guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room...

  • Night Auditor

    2 months ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    **FUNCTION / PROPERTY DESCRIPTION** **Complete all functions related to night audit, front desk/reservations and other tasks as asked by the department.** **RESPONSIBILITIES**: Offer support and assistance in the following areas: Ensure 100% Guest Satisfaction; Implement and maintain all company policies and procedures; Completion of administrative work...

  • Night Auditor

    5 days ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Night Auditor

    2 months ago

    Pointe-Claire, Canada Embassy Suites par Hilton Montréal Aéroport Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Receptionist

    3 weeks ago

    Pointe-Claire, Canada Dr Leonard Gordon BSc DDS FPFA Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests in a professional and friendly manner - Answer and direct phone calls in a polite and clear manner - Maintain a tidy and presentable reception area - Perform clerical duties such as filing, photocopying, and faxing - Assist with administrative tasks as needed - Handle sensitive information in a...

  • Front Desk

    2 weeks ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Agent

    1 week ago

    Pointe-Claire, Canada ARC Rehab Full time

    At ARC Physio, we are growing our team and are looking to hire a Part time front desk administrator to help our team and patients achieve their goals. Are you looking for a supportive work environment that provides ongoing support so that you can be the best you can be? Then this could be your dream role! About you You are smart, quick on your feet and...

  • Night Auditor

    2 months ago

    Pointe-Claire, Canada Embassy Suites par Hilton Montréal Aéroport Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Night Auditor

    1 week ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Agent

    7 days ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Administrator

    1 week ago

    Pointe-Claire, Canada ARC Rehab Full time

    At ARC Physio, we are growing our team and are looking to hire a Part time front desk administrator to help our team and patients achieve their goals. Are you looking for a supportive work environment that provides ongoing support so that you can be the best you can be? Then this could be your dream role! About you You are smart, quick on your feet and...

  • Front End Supervisor

    2 months ago

    Pointe-Claire, Canada The Home Depot Canada Full time

    Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term...

  • Front Desk Agent

    3 weeks ago

    Pointe-Claire, Canada Wainbee Limited Full time

    **Come JOIN Wainbee!** **We are 100% employee-owned, **which is reflected in how we value our people and how we support them. **Here's what you can expect when you join our team**: **1. Growth Opportunities**:At Wainbee, we offer a dynamic and evolving environment with abundant opportunities to advance in careers. we are committed to nurturing your...