Client Representative

5 months ago

Burlington, Canada U W Burlington Full time

We are a dynamic and growing company, and we are currently looking for an exceptional Client Representative to join our Burlington, Ontario office. We are searching for a passionate and driven individual who is excited about the opportunity to grow and learn with us.

We recognize that each team member brings a unique set of skills to the table, and we are committed to providing an environment that fosters growth and development We believe in continuous learning, and we encourage our employees to enhance their skills in marketing strategy and sales techniques.

In this role, you will be responsible for interacting with customers daily. You will need to be able to resolve support issues, sell new products and services, and deliver a best-in-class customer experience. We are looking for someone who is not only the best in the business when it comes to customer satisfaction, but also a confident and collaborative team player who brings a positive and enthusiastic outlook to work each day

**Client Representative Responsibilities**:

- Serve as the primary point of contact for customers, providing them with exceptional product and service solutions.
- Utilize in-depth training and extensive knowledge to accurately address customer queries and recommend appropriate products and services.
- Demonstrate the benefits of our services to customers and increase sales revenue through effective educational techniques.
- Handle all customer interactions with a high level of care, composure, and understanding while delivering accurate, agile, and transparent support.
- Document and process customer orders meticulously in our systems to ensure accuracy and efficiency.
- Attend daily meetings and weekly training webinars to stay updated about changes and improve program knowledge, systems, and processes.
- Report directly to the Account Management team, providing valuable insights to enhance customer satisfaction, establish goals, and develop new sales skills.
- Strive to master assigned duties and achieve outstanding performance, going above and beyond to deliver exceptional results.
- Consistently maintain a professional demeanour, demonstrating top-level professionalism at all times.

**The ideal applicant is someone who**:

- Demonstrates a track record of proven excellence in communication and customer interaction through previous experience in sales, customer service, support, or client acquisition
- Possesses exceptional organizational, written, and oral communication skills, which can be effectively utilized in a professional work setting
- Passionate about working closely with people and is comfortable in a dynamic environment
- Displays key qualities such as empathy, responsiveness, patience, conscientiousness, and a customer-centric mindset
- Has excellent interpersonal skills and is adept at building relationships with people through meaningful conversations
- Must be willing to undergo a comprehensive background check as part of the hiring process, be available to work full-time and commute to the office daily.

We hold our passion for success, quality of service, integrity, and team collaboration in the highest regard. We firmly believe that excellent communication skills, great teamwork, and a strong customer-centric approach are fundamental to achieving our goals If you are an individual with these qualities and are looking to build a career in sales and account management, we would be thrilled to have you join our team

**Salary**: $16.55-$18.55 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

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