Client Service Representative
2 months ago
CIBC is a leading financial institution that values diversity and inclusion. We strive to create a workplace where all employees and clients feel welcome and valued.
Job SummaryWe are seeking a Client Service Representative to join our Personal and Business Banking team. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients.
Key Responsibilities- Client Engagement
- Build strong relationships with clients to understand their financial needs and goals
- Provide personalized service and support to clients to help them achieve their financial objectives
- Problem Solving
- Listen to clients' concerns and respond promptly to resolve issues
- Collaborate with internal teams to find solutions that meet clients' needs
- Leveraging Technology
- Stay up-to-date on CIBC's digital banking platforms and services
- Help clients navigate our online and mobile banking tools to manage their accounts and transactions
- Client Focus
- Put clients at the forefront of all interactions and decisions
- Goal-Oriented
- Set and achieve goals that align with CIBC's values and objectives
- People Skills
- Build strong relationships with clients and colleagues through effective communication and empathy
- Continuous Learning
- Stay curious and seek opportunities to learn and grow professionally
- Values-Based
- Live CIBC's values of trust, teamwork, and accountability in all interactions
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
- A competitive compensation and benefits package
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