Client Service Representative

2 months ago


Burlington, Ontario, Canada CIBC Full time
About CIBC

CIBC is a leading financial institution that values diversity and inclusion. We strive to create a workplace where all employees and clients feel welcome and valued.

Job Summary

We are seeking a Client Service Representative to join our Personal and Business Banking team. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities
  • Client Engagement
    • Build strong relationships with clients to understand their financial needs and goals
    • Provide personalized service and support to clients to help them achieve their financial objectives
  • Problem Solving
    • Listen to clients' concerns and respond promptly to resolve issues
    • Collaborate with internal teams to find solutions that meet clients' needs
  • Leveraging Technology
    • Stay up-to-date on CIBC's digital banking platforms and services
    • Help clients navigate our online and mobile banking tools to manage their accounts and transactions
Requirements
  • Client Focus
    • Put clients at the forefront of all interactions and decisions
  • Goal-Oriented
    • Set and achieve goals that align with CIBC's values and objectives
  • People Skills
    • Build strong relationships with clients and colleagues through effective communication and empathy
  • Continuous Learning
    • Stay curious and seek opportunities to learn and grow professionally
  • Values-Based
    • Live CIBC's values of trust, teamwork, and accountability in all interactions
What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package


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