Post Office Clerk

3 weeks ago

Cobourg, Canada York Super IDA Pharmacy Full time

**SUMMARY**:
To provide prompt and superior customer service at the retail postal outlet in our store.

**DUTIES & RESPONSIBILITIES**:
**Customer Service**
- Provides superior and efficient customer service
- Answers inquiries and resolves customer complaints regarding postal services
- Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
- Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
- Ability to upsell and recommend postal services and promotions to all customers

**Loss Prevention**
- Ensures loss prevention systems and procedures are performed according to guidelines
- Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures
- Maintains proper security of cash and mail

**Operations**
- Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation **Maintains and controls the cash register in the department in compliance with policies and procedures**

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Perform other duties as required including Cash duties

**QUALIFICATIONS**
**Planning, Judgement and Decision Making**
- Problem solving to ensure customer satisfaction
- Plan work to maximize efficiency and minimize costs
- Troubleshoot cash and tally differences
- Experience with registration and postal authorization issues

**Experience**
- Customer service oriented
- Effective verbal and written communication skills
- Computer literate
- Register Skills
- Organized and detailed oriented
- Efficient time management skills
- Ability to work in a fast pace environment
- Ability to work independently and as part of a team
- Commitment to providing customer service
- Must have a valid drivers license

**WORKING CONDITIONS**
- Ability to work flexible shifts which may include nights and weekends

**PHYSICAL REQUIREMENTS**
- Ability to lift up to 50 pounds
- Ability to climb ladder

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $15.50-$16.00 per hour

**Benefits**:

- Store discount

Day range:

- Every Weekend
- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift

Work setting:

- Drug store

Ability to commute/relocate:

- Cobourg, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location

Expected start date: 2023-01-09

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