Customer Service Support

2 weeks ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-time (10 weeks - 35 hours/week)

**Department**:Employment and Settlement Services

**Union**: Included (CUPE)

**Salary**: $16.55/hr

**File #**:24-ESS-03

**Posting Date**:February 16, 2024

**Posting Close**: March 24, 2024

**Location**:58 Sumach St. Toronto, ON M5A 3J7

Dixon Hall is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care, compassion, and accountability.

Reporting to the Director, Employment and Settlement Services, the Summer Worker, Customer Service Support position will be responsible for various tasks aimed at enhancing client satisfaction and streamlining administrative processes.

**REQUIREMENTS**
- This position may be funded by Canada Summer Jobs
- As per Canada Summer Jobs, these are mandatory requirements
- Be between 15 and 30 years of age at the beginning of the employment period;
- Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

**RESPONSIBILITIES**
- Answer general inquiries via phone calls, provide information on services, and facilitate referrals into Agency programs.
- Conduct client feedback phone calls and interviews, and record feedback. ,
- Organize and evaluate client feedback and make recommendations for improvements.
- Recommend process improvements for administrative efficiency.
- Collaborate with the Employment and Settlement Services team, and other departments, to ensure client inquiries are addressed.
- Operate effectively, efficiently, and with a client-focused approach to achieve optimal outcomes.
- Actively participate in departmental meetings and events.
- Regularly meet with the Director and other staff to discuss individual and team effectiveness.
- Provide general administrative support as needed.
- Adhere to agency policies, procedures, and uphold the Mission, Vision, and Values of Dixon Hall.
- Other duties as assigned.

**POSITION QUALIFICATIONS**
- Currently enrolled in, or recently completed, post-secondary education.
- Relevant work experience (placement opportunities included) in similar customer service environments is an asset.
- Excellent written and verbal communication skills.
- Proficient with Microsoft Office (Word, Excel, Outlook, Publisher) and database management.
- Dependable, punctual, and flexible in handling various tasks.
- Ability to work efficiently both as part of a team and independently.
- Proficiency in a second language is an asset.
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
- Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

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