Electrical Service Coordinator and Dispatcher

2 weeks ago


Edmonton, Canada AltaPro Electric Ltd Full time

AltaPro Electric is proud to be a leader in the Commercial and Renewable Resource Industry such as Photo Voltaic (PV). Incorporated in 1987 providing services from concept to completion in Design-build, Integrated Project Delivery, Maintenance, and Renewable Energy. _**Altapro is currently seeking a full-time Electrical Service Coordinator and Dispatcher**_
- **Did you know that AltaPro Electric pays 100% for your Health Benefits? AltaPro is pleased to be affiliated with OpenCircle who provide our Health Benefits. **_If you are looking for a welcoming team environment to put your skills and detail-orientated mindset to use, you’ve come to the right place

**AltaPro Offers**:

- Competitive Wages
- Company pays fully for your Health Benefits
- Company Pension
- Career advancement opportunities
- Peer to peer recognition
- Monthly awards
- Training and Mentoring Program
- Progressive Minded Company
- AltaPro meets or exceeds OHS Legislation

**Responsibilities**:

- Dispatch Service Calls: Efficiently schedule and dispatch electrical service technicians to customer locations.
- Coordinate Technicians: Assign tasks to technicians based on skill level, location, and urgency of service requests.
- Customer Interaction: Serve as a primary point of contact for customers, providing updates on technician arrival times and resolving any scheduling issues.
- Documentation and Reporting: Maintain accurate records of service calls, technician activities, and customer interactions. Generate reports as needed.
- Support Technicians: Ensure technicians have necessary information, tools, and materials to complete service calls effectively and on time.
- Schedule Management: Optimize technician schedules to maximize efficiency and minimize travel time.
- Quality Assurance: Monitor service quality and customer satisfaction, taking proactive steps to address any issues.

**Qualifications**:

- Experience: Previous experience in dispatching and coordinating service calls in the electrical or construction industry.
- Technical Knowledge: Comprehensive understanding of electrical systems and terminology is highly beneficial.
- Canadian Electrical Code: Vast knowledge with the CEC book, Ability to keep up to date with code updates, Ability to work with Inspectors.
- Organizational Skills: Strong ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced environment.
- Communication: Excellent verbal and written communication skills. Ability to interact professionally with customers and team members.
- Problem Solving: Effective problem-solving skills with a focus on finding efficient solutions.
- Computer Skills: Proficiency with dispatching software, Bluebeam, MS Office (Word, Excel, OneNote) and ability to learn new software systems quickly.
- Minimum 10+ years as a working Journeyman

Pay: $43.00-$46.00 per hour

Expected hours: No more than 44 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have 10+ years of experience as a Journeyperson Electrician?

**Experience**:

- Bluebeam: 1 year (preferred)
- Teams: 1 year (preferred)
- Office 365: 1 year (preferred)
- Sage 300: 1 year (preferred)

Work Location: In person

Application deadline: 2024-07-03



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