Regional Clinic Manager

4 weeks ago

Toronto, Canada LMC Healthcare Full time

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 13 multi-disciplinary centers of excellence and 22 clinical research sites located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified Medical Office Administrators, Medical Assistants, Registered Nurses, Registered Dietitians, Physician Assistants, Pharmacists, Optometrists, Opticians, Optical Assistants, Chiropodists, Podiatrists, Health Coaches and Clinical Research Professionals.

Currently, our growing team is looking for a **Regional Clinic Manager** who can work with us on a **permanent full-time** basis supporting our **LMC Barrie, LMC Bayview & LMC Scarborough** clinics.

**Responsibilities**:

- Responsible for managing site-level facility and operations.
- Acts as the primary administrative interface with clinic staff and medical providers across all programs for all operational and administrative issues.
- Management of provider schedules to ensure productivity and efficiency.
- Assures that each site is fully operational during clinic hours; addresses any IT or facility related issues that affect operations.
- Ensures that all sites are staffed appropriately, while adhering to clinic budget.
- Ensures clinic activity meets established standards of quality, satisfying compliance with Federal, Provincial, and other applicable regulations.
- Manages patient and provider issues/complaints, escalating to the Director of Operations, as needed.
- Assists Human Resources with recruiting, hiring, orientation, and overseeing/coordinating training.
- Responsible of ongoing development and regular evaluation of clinic operations staff and addressing potential staffing challenges.
- Assists in the integration processes of new clinics and new providers.
- Responsible for covering administrative roles, as needed.
- Responsible for project management and other duties.
- Coverage of additional sites, as needed.
- Management of referral growth of providers by attending various events within the community.

**Requirements**:

- BS in Healthcare Administration or related field from an accredited university is considered an asset.
- Post-secondary education in a Certified Medical Office Administration Program or 2-4 years of Medical Office Experience and/or Medical Office Assistant Diploma.
- 2-3+ years’ experience leading and coaching a team of at least 5 direct reports.
- 2-3+ years leading clinic operations in a healthcare environment (multi-site practice is an asset).
- Strong interpersonal, organizational, and advanced communication skills.
- Strong people management skills.
- Strong process and workflow management skills to ensure reliability and consistency that delivers expected results.
- Proficient in exercising initiative, judgment, problem-solving, and decision-making.
- Proficient in change management, stakeholder management and conflict management/resolution.
- Proficient in building trusted relationships across various departments and clinics.
- Adept at planning, organizing, delegating, and supervising.
- Ability to manage and sustain process improvement initiatives.
- Proficiency with Microsoft Office and EMR systems (Experience in Accuro is considered an asset)
- Knowledge of medical practices and terminology.
- Proficiency in measuring various vital signs such as manual blood pressure and pulse (considered an asset)
- Required to have a valid driver’s license with access to a personal vehicle.
- Must be able to travel to all LMC sites.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

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