Manager, Patient Care Services
4 weeks ago
**Position Information**
**Posting Number**:
- ROM23-160E**Title**:
- Manager, Patient Care Services (RFT 1.0 FTE)**Position Status**:
- Regular Full-time**FTE**:
- 1.0**Job Schedule**:
- Days**Department**:
- Ontario Structured Psychotherapy**Union**:
- Non-union**Site**:
- Royal Ottawa Mental Health Centre**About The Royal**
- As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education._
**Purpose**
Reporting to the to the Director of Patient Care Services the Manager, Patient Care Services (MPCS) provides front line professional and administrative leadership for the team in the delivery of mental health services. The MPCS is accountable for the quality of service clients receive and for monitoring and maintaining appropriate standards of an interdisciplinary professional mental health team in accordance with established standards of practice and policy.
**Job Description Accountabilities 1**:
In line with The Royal vision, mission and values:
- Provide clinical and administrative leadership.
- Broad knowledge and experience in the effective and efficient delivery of clinical services in adherence to the program’s goals and objectives. Front line management and overseeing more than one area within a wide span of control.
- Collaborate with the DPCS and Clinical Director in the achievement of strategic goals and objectives.
- Participate in recruitment, labour relations and evaluation of staff.
- Ensuring compliance with established standards of practice, corporate policies and guidelines.
- Support development of specialty clinical expertise.
- Support the interdisciplinary approach to client-centred patient care and recovery principles.
- Assist with budget preparation.
- Ensure accurate completion of time cards.
- Manage team operations and provide monitoring and supervision.
- To have a good working knowledge of community partnerships, how to cultivate and maintain a good collaborative relationships within a complex system.
- Implement corporate attendance management.
- Support and maintain the development of a learning environment with the team.
- Ensure safety and risk management practices within the program.
- Participate in development and delivery of educational and informational programs for employees, clients, families, and public.
- Ensure indicators are developed, monitored and evaluated and communicated related to the mental health services provided.
- Ensure communication and understanding of corporate strategic plan, policies, etc. with the team.
- Implement policies, procedures, objectives, standards and quality improvement measures.
- Ensure sufficient fiscal resources are available.
- Complete annual performance review/development with assigned staff.
- Identify capital and operating budget requirements, monitor performance, initiate corrective plans as necessary.
- Manage in compliance within collective agreements and applicable legislation.
- Manage within a continuous quality improvement and collaborative approach.
- Implement corporate initiatives such as patient safety and infection control.
- Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal.
- Ensure a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free policy.
**Accountabilities 2: To The Royal, Clients and Program**:
- To Demonstrate Behaviors in accordance with the LEADS frame work of Health Care Leaders.
- **Lead-Self**: Self-awareness, scope of practice, seeking feedback, seeking growth opportunities, personal responsibility accountability and demonstrate integrity and character.
- **Engage Others**: Work collaboratively, foster the development of others, active listening, respecting of others viewpoint and effective communication.
- **Achieve Results**:decision-making based on best practices in alignment with the Royals vision mission and values, identify and focus on goals, engage in on going evaluation of progress and takes initiative.
- **Develop Coalitions**: Engage in ongoing consultation, work collaboratively with both internal and external stakeholders, seeks opportunities to establish new partnerships with a commitment to an excellence in customer service.
- **Systems Transformation**:Engage in ongoing program evaluation and implementation of program enhancements, critical thinking skills within growth mindset for championing progressive change for service delivery.
**Knowledge, Skills and Abilities**:
- Proven success in working collaboratively with personnel from all disciplines including both c
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