Store Manager

4 days ago

Burnaby, Canada National Cannabis Distribution Full time

Kiaro aspires to be the most empathetic and human-centric cannabis retailer, guided by our brand purpose of introducing consumers to a lifelong exploration of cannabis. At the core of this vision is the pivotal role of the Store Manager, responsible for overseeing all aspects of store management, including employee roles, guest experience, and inventory. With a focus on maximizing sales and profitability through key business initiatives, the Store Manager sets the tone for the team, upholds operational integrity, and inspires a Best in Class experience for every guest. Actively engaged in the local community, the Store Manager serves as a guardian of our brand. This vital position reports directly to the District Sales Manager.

**KEY ACCOUNTABILITIES**:

- Manage and implement business policies and procedures.
- Recruit and train new team members from within the community to develop top talent
- Provide world-class service to both customers and team members.
- Expertly resolve customer and employee concerns in a timely fashion.
- Uphold and execute merchandising guidelines as required.
- Ensure business is in line with all Cannabis Regulations.
- Review detailed business analytics reports and initiate strategies to identify business opportunities
- Initiate strategies to identify business opportunities and implement effective plans to that supports the success of the business
- Implement effective plans to leverage opportunities and ensure a world class retail experience.
- Train team members on all aspects of the business to ensure strong team cohesion and succession planning.
- Lead by example
- Ensure store needs are met through the implementation of scheduling guidelines and the monitoring and evaluation of key associate metrics.
- Communicate performance expectations to team members on an ongoing basis using both formal and informal methods.
- Foster a feedback driven work culture
- Determine the workload of team members to ensure a well-operated store that adheres to local regulations in all aspects of the business.
- Understand and be up-to-date on all Kiaro marketing campaigns and activations that are relevant at store-level
- Promote the Kiaro culture by becoming a Brand Ambassador and ensuring high levels of service and operations are maintained
- Develop a store culture of positivity and inclusion.
- Create opportunities within the community.
- Other duties as assigned.

**KNOWLEDGE & SKILLS**:

- Has a passion for exceeding store sales targets in a competitive environment.
- Enjoys assisting and coaching others to meet their full potential.
- Thrives in a fast-paced environment and embraces change.
- Has expert problems solving skills and high emotional intelligence.

**EDUCATION & EXPERIENCE REQUIREMENTS**:

- Minimum of 4 years of retail or hospitality management experience.
- A coaching mentality; this position is expected to provide daily feedback to all positions.
- A leader by nature.
- Have some experience with business metrics.
- Can demonstrate superior communication skills especially as it relates to performance management of team members.
- Experience in training a team to ensure a strong succession plan is in place.
- Willingness to travel for training.
- Ability to execute corporate policies and procedures.
- Selling It Right Certificate **(required).**

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Work Location: In person

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