Business Quality Review Analyst

2 weeks ago


Toronto, Canada Foresters Financial Services, Inc. Full time

Career Opportunity

Role Title

Business Quality Review Analyst

Purpose of role

Job Description

Key Responsibilities
- Analyze and synthesize data from multiple reports to identify poor quality business, inappropriate practices, and potential instances of agent behavior that may require further attention
- Coordinate with stakeholders, including Special Investigations Unit, Compliance and Legal teams, to monitor indicators of potential suspicious activities, questionable selling practices, or training opportunities
- Monitor mortality trends to identify potential anomalies, anti-selection, or patterns indicative of potential inappropriate practices
- Implement and oversee front-end processes designed to proactively identify and mitigate potential business quality and mortality concerns
- Work with Actuaries, Product management, and other departments to monitor and manage the profitability of products, focusing on high-risk metrics specific to products or distribution channels
- Assist in the oversight of the quality management of both new and in-force blocks of business, ensuring alignment with organizational objectives and profitability goals
- Monitor mortality experience at the product level to identify trends and ensure alignment with pricing and risk assumptions
- Work with stakeholders to expand and enhance data, improving predictive capabilities for product-level monitoring, mortality analysis, and decision making
- Develop, prepare, analyze, and deliver monthly/quarterly reports, dashboards, and scorecards
- Quantify the impact of preventative measure and estimate the influence of proactive initiatives on agent practices, mortality outcomes, and overall business quality

Key Qualifications
- Bachelor’s degree in mathematics, science, business, economics, or another relevant field
- One (1) year of work experience in a life or health insurance company an asset
- Communication skills required to progressively deal with both technical and non-technical audience with diverse professional backgrounds
- Capable of performing bottom-up checking of processes or models to ensure accuracy of results. Develop ability to recognize when models or analysis contains errors and troubleshoot
- Demonstrated ability to recognize when conflicting information or lack of information could affect analysis and work with manager or teammates to resolve
- Experience with Microsoft Excel, Word, PowerPoint is essential, Power BI. Current experience with these tools an asset
- Innovative thinking and problem solver with the confidence to recommend solutions
- Willingness to think outside the box with creativity and consider alternative perspectives
- Develop and maintain current knowledge of life insurance products in the U.S. and Canada, agent behavior monitoring, and business quality initiatives with cross-functional teams. Begin to gain familiarity with product regulations and other external standards
- Strong analytical skills and the ability to synthesize large volumes of data into actionable insights
- Experience in reporting, data analysis, and the creation of dashboards or scorecards
- Proven ability to manage multiple projects and prioritize tasks to meet deadlines

LI-Hybrid

Equal Opportunity Employment and Inclusion - _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves._
- in advance of your appointment._



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