Junior IT Support

3 weeks ago

Vancouver, Canada Concord Pacific Developments Corp Full time

**About us**
Concord Pacific Developments Corp. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, CanadaConcord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest master-planned community, Concord CityPlace in Toronto (Concord Adex), in addition to other communities of scale across the country with expansion also to London, United Kingdom and Seattle, United States. Concord has built over 150 towers with an additional 50 in various stages of planning and development. Concord is committed to a multitude of neighborhoods and city-wide community sponsorships and charities. It has also been making art accessible to the community neighborhoods by establishing Canada’s largest public art program.

Over the past 30 years, The Concord Group of companies has also diversified into business sectors such as: software and information technology, telecommunications, and green energy projects in solar, wind and hydroelectric power generation.

We are looking for a Junior IT Support to join our IT team. You will play a crucial role in ensuring the smooth and efficient operation of our IT systems. You will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and contributing to the overall success of our IT infrastructure.

**Responsibilities**
- Onboarding & offboarding employees with all required hardware and software
- Managing the internal ticketing process and escalating tickets internally
- Troubleshooting workstations and software issues
- Handling and supporting audio/visual set-ups, wireless and copiers on-site
- Updating and maintaining proper documentation
- Working with end-users to foster technology adoption
- Delivering equipment to sites, troubleshooting fundamental IT issues, and helping our senior technicians by providing onsite assistance
- IT support for other satellite offices in the lower mainland will be required
- Ad hoc technical duties assigned as required by company

**Requirements**:

- Diploma or Certificate in Information Technology, or related field, or equivalent work experience.
- Knowledge of website maintenance
- Ability to work autonomously within a team setting
- Strong interpersonal skills for cross team communications
- Excellent problem-solving and communication skills.
- Experience with Windows desktop support and Active Directory

**What we offer**
- Comprehensive Benefits package
- Partnership discounts,
- Internal growth opportunities

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