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Service Manager

4 weeks ago

Surrey, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD**

**Position**: Service Manager
**Status**:Full-Time

**Dealership**: Mercedes-Benz Surrey

**Department**:Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
- Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
- Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
- Review performance of service advisors and evaluate and train on an ongoing basis.
- Ensure that all necessary shop equipment is available, and maintain a safe working condition.
- Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
- Control department budgets and other expenses.
- Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
- Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- 10 years of experience in automotive dealership service department.
- Strong analytical, organizational and people skills.
- Working knowledge of automotive equipment parts and accessories.
- Current knowledge of local sources of supply.
- Ability to motivate and train department staff.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership.We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

**JOIN US AND GROW WITH US**

We thank all those that have applied. Only those considered for the position will be contacted.